We have a number of users with a number of laptops running Windows 10 and Office 2016. If a user opens a file from the network whilst connected to the LAN via a cable, then picks up their laptop and goes elsewhere in the office (moving onto the WLAN) then when they try to save the file they get an error saying that "Someone else is working in..." the file.
We have done some testing and found the following:
*The WLAN and LAN are on the same subnet
-If the file is opened on the LAN, then the machine moves to the WLAN and tries to save it, they get the error
-If the file is opened on the WLAN, then the machine moves to the LAN and tries to save it, they get the error
-If the file is opened from the network on the LAN or WLAN then *openfiles.exe* in cmd shows the file as being open on the file server by that user
-With the file open, the user then moves onto the LAN or WLAN respectively, *openfiles.exe* in cmd no longer shows the file as being open on the file server
-Another user can then open the file and save it as normal
This testing proves that this is either an Office problem or a Windows 10 problem.
Has anyone seen this issue before and managed to solve it? Our users move around a lot in the office so we are keen to see if there is a resolution for this.