Dragging to the PaperPort 14 desktop

Suddenly PaperPort 14 will not allow the saving of files on the PaperPort desktop using the dragging method. Copy and Paste still works however.
Ron RussoIT ConsultantAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Ron,
What Version (and BUILDID) of PaperPort? Please post the information as shown in the Help>About PaperPort dialog. Also, what version of Windows, including bit level?

That information will be very helpful to begin the troubleshooting, but even without it, my first thought is corrupt metadata. So if you have either PP12 (which you should update to 12.1) or PP14 (which you should update to 14.5 with Patch1), I suggest deleting the metadata, as discussed in this EE 5-minute video Micro Tutorial:
What to do when PaperPort crashes, hangs, or fails to start

Note that if you have PP11, even the latest update of 11.2, CheckPPFolders is not included, but you may, of course, delete the metadata manually with Windows/File Explorer (or whatever file manager you use).

If that fixes it, great; if not, I'll look forward to getting the info from you that I requested. Regards, Joe

P.S. Also, try rebooting — never ceases to amaze me how many times a reboot fixes a problem.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Ron RussoIT ConsultantAuthor Commented:
Sorry Joe. I posted my response in the wrong place, then I went interstate.
PaperPort 14.5   (14.5.15168.1450)
Windows 10 Pro version 1703 Build 15063.726
This site has five users, and the other four users do not have this problem, so I do not think the problem is the metadata?
I have found that copy and paste works ok.
Thanks for your interest.
regards
Ron
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Ron,

> I posted my response in the wrong place

Where might that be? :)

> PaperPort 14.5 (14.5.15168.1450)

That's the Version. I need the BUILDID, too (right under Version in Help>About).

> This site has five users, and the other four users do not have this problem, so I do not think the problem is the metadata?

Yes, it could be. The metadata is stored locally for each user, so one user could have corrupt metadata while others don't. And this raises a question: are the folders with the docs on each user's hard drive or are they on a network share? If the latter, can more than one user access the same folder?

It's the wee hours for me now and this is my last post of the day. I'll check back into the thread first thing in my morning. Regards, Joe
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Ron RussoIT ConsultantAuthor Commented:
I posted it as an administrative comment. This is my first time posting on Experts Exchange, so my mistake.
BuildID PP-1308-011-15264.1200
The PP folders and files are on a network share that everyone accesses.
I will run CheckPPFolders on the problem PC and let you know how it goes.
Thanks and regards Ron
0
Joe Winograd, Fellow&MVEDeveloperCommented:
> This is my first time posting on Experts Exchange, so my mistake.

Wow! Eleven years as a member and this is your first time posting — amazing!

> BuildID PP-1308-011-15264.1200

That is very good! It means that you have PaperPort 14.5 Professional (not standard) and that Patch1 is installed.

> The PP folders and files are on a network share that everyone accesses.

This means that it is crucial for everyone to have PaperPort 14.5 Professional, not standard, because only the Pro edition supports shared network folders, as shown in this Comparison Matrix of PP14 Standard and PP14 Professional at this PaperPort wiki. If even one user has a version other than PP14 Pro, that will cause metadata problems in the shared folders.

> I will run CheckPPFolders on the problem PC and let you know how it goes.

OK, looking forward to hearing your results. Regards, Joe
0
Ron RussoIT ConsultantAuthor Commented:
Yes amazing. So busy and kept saying one day I will get some benefit so maintained m/ship.
All users are on PP 14.5 Pro
I ran CheckPPFolders and will check with the users later today.
Joe, can I ask this question? Is PaperPort a dead product? Will Nuance ever release an upgrade?
Thanks.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
> So busy and kept saying one day I will get some benefit so maintained m/ship.

I hope today is the day for some benefit. :)

> All users are on PP 14.5 Pro

Excellent!

> I ran CheckPPFolders and will check with the users later today.

OK, I'm curious to hear the result after running CheckPPFolders.

> Is PaperPort a dead product? Will Nuance ever release an upgrade?

Before answering, let me say that I have no inside info on this. I am simply a user/customer, like you, and when I've tried to get info from Nuance employees on the future of PaperPort, I am consistently given the line that Nuance is a publicly held company and that employees are not permitted to make statements about the future of Nuance's products, lest they be in violation of the SEC's forward-looking statement law. So anything that I say here is simply my personal opinion, based on worldly observations, with one exception: In March 2015, I was discussing with Nuance support the PP14.5 issue that when scanning a multi-page document, the PP scanning manager (with both Display scanner dialog box and Show Capture Assistant unchecked) steals focus on every page. It makes it just about impossible to use your computer for any other purpose while PP is scanning a large document. Nuance gave me written permission to share this comment publicly:
Nuance has determined this behavior cannot be changed in 14 and will be investigated for inclusion in 15.
That sends a clear signal of a PP15, but I haven't heard anything further in the 20 months since then.

I don't think that PaperPort is "a dead product", but it's clear to me that Nuance is focusing more on Power PDF and OmniPage (which Power PDF uses as its OCR engine under the covers) in its document imaging business. I keep hoping for a PP15, and I still think that may happen, although I'm less confident of that now than I was a year ago. It's also possible that we'll see a PP14.6 upgrade, which was available about two years ago, but as an Asian-only release. I have high hopes of that becoming a world-wide release, but I don't have a clue what would be in it — it would likely be W10-compliant without needing Patch1, but more than that, I don't know.

I know none of that is much help, but it's the best I can do at this point. Regards, Joe
0
Ron RussoIT ConsultantAuthor Commented:
Thanks. I appreciate your thoughts. Given that pessimism, which I share, there does not seem to be a stand out better product for the job that PP does.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
> there does not seem to be a stand out better product for the job that PP does

Well, I'm sure Nuance would pitch you Power PDF Advanced, which has some great features that even PaperPort Pro doesn't have, such as Bates stamping/numbering of PDFs. And there are plenty of other robust products in the PDF space that I'm sure their vendors (and some users) would say do a better job than PaperPort, such as Adobe Acrobat, Foxit's PhantomPDF, Lucion's FileCenter, Tracker's PDF-XChange Editor, among many others. But I'm not about to give up PaperPort for any of them. :)
0
Ron RussoIT ConsultantAuthor Commented:
Joe, Thanks for your thoughts in your last post.
My client has confirmed that running CheckPPFolders and deleting the metadata has not fixed the problem.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Ron,
Sorry for the delay in responding to your last comment.

Well, I hate to resort to nuclear options, but at this point, that's all I can think of:

(1) Uninstall PaperPort and reinstall 14.5 with Patch 1, and the Scanner Connection Tool.

(2) Create a new Windows user. Perhaps the user profile has become corrupted and is causing the errant behavior.

Regards, Joe
0
Joe Winograd, Fellow&MVEDeveloperCommented:
The initial question was about drag-and-drop not working. The answer in #a42361254 often solves that problem and other EE members with a similar issue would be well-served to try the suggestions in that post, although in this case the asker said that it didn't work. Also, #a42370999 has an important note about ALL users being on PP14.5 Professional. Given that other answers didn't work for this user, the "nuclear options" were suggested in #a42383433. They stand a good chance of working, but this is where the asker went silent.

The second question was about PaperPort being a dead product. Post #a42371267 answers that.

The third question was about there being a better product for the job than PaperPort. Post #a42371315 answers that.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Desktops

From novice to tech pro — start learning today.