Dragging to the PaperPort 14 desktop

Sorry Joe. I posted my response in the wrong place, then I went interstate.
PaperPort 14.5   (14.5.15168.1450)
Windows 10 Pro version 1703 Build 15063.726
This site has five users, and the other four users do not have this problem, so I do not think the problem is the metadata?
I have found that copy and paste works ok.
Thanks for your interest.
regards
Ron

Hi Ron,

> I posted my response in the wrong place

Where might that be? :)

> PaperPort 14.5 (14.5.15168.1450)

That's the Version. I need the BUILDID, too (right under Version in Help>About).

> This site has five users, and the other four users do not have this problem, so I do not think the problem is the metadata?

Yes, it could be. The metadata is stored locally for each user, so one user could have corrupt metadata while others don't. And this raises a question: are the folders with the docs on each user's hard drive or are they on a network share? If the latter, can more than one user access the same folder?

It's the wee hours for me now and this is my last post of the day. I'll check back into the thread first thing in my morning. Regards, Joe

I posted it as an administrative comment. This is my first time posting on Experts Exchange, so my mistake.
BuildID PP-1308-011-15264.1200
The PP folders and files are on a network share that everyone accesses.
I will run CheckPPFolders on the problem PC and let you know how it goes.
Thanks and regards Ron

Yes amazing. So busy and kept saying one day I will get some benefit so maintained m/ship.
All users are on PP 14.5 Pro
I ran CheckPPFolders and will check with the users later today.
Joe, can I ask this question? Is PaperPort a dead product? Will Nuance ever release an upgrade?
Thanks.

Thanks. I appreciate your thoughts. Given that pessimism, which I share, there does not seem to be a stand out better product for the job that PP does.

Joe, Thanks for your thoughts in your last post.
My client has confirmed that running CheckPPFolders and deleting the metadata has not fixed the problem.

The initial question was about drag-and-drop not working. The answer in #a42361254 often solves that problem and other EE members with a similar issue would be well-served to try the suggestions in that post, although in this case the asker said that it didn't work. Also, #a42370999 has an important note about ALL users being on PP14.5 Professional. Given that other answers didn't work for this user, the "nuclear options" were suggested in #a42383433. They stand a good chance of working, but this is where the asker went silent.

The second question was about PaperPort being a dead product. Post #a42371267 answers that.

The third question was about there being a better product for the job than PaperPort. Post #a42371315 answers that.