Alex Jensen
asked on
550 SMTP Error For Email Address that exists
I get a 550 error message for one of our email address that I have created in cpanel. I know I'm typing it correctly and it's the only email address that does not work. I've tried deleting it from Cpanel and creating it again, same issue. Any ideas on how to fix this?
Original Message Headers
Received: from SN4PR0601CA0022.namprd06.p
(2603:10b6:803:2f::32) by BY1PR0601MB1127.namprd06.p
(2a01:111:e400:481e::22) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_
Nov 2017 16:42:59 +0000
Received: from CO1NAM05FT052.eop-nam05.pr
(2a01:111:f400:7e50::207) by SN4PR0601CA0022.outlook.of
(2603:10b6:803:2f::32) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_
Transport; Thu, 9 Nov 2017 16:42:58 +0000
Authentication-Results: spf=pass (sender IP is 74.125.82.52)
smtp.mailfrom=gmail.com; llmedico.com; dkim=pass (signature was verified)
header.d=gmail.com;llmedic
header.from=gmail.com;
Received-SPF: Pass (protection.outlook.com: domain of gmail.com designates
74.125.82.52 as permitted sender) receiver=protection.outloo
client-ip=74.125.82.52; helo=mail-wm0-f52.google.c
Received: from mail-wm0-f52.google.com (74.125.82.52) by
CO1NAM05FT052.mail.protect
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_
15.20.218.12 via Frontend Transport; Thu, 9 Nov 2017 16:42:56 +0000
Received: by mail-wm0-f52.google.com with SMTP id p75so18490305wmg.3
for <heather@llmedico.com>; Thu, 09 Nov 2017 08:42:57 -0800 (PST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20161025;
h=mime-version:from:date:m
bh=4f7gXyKfweoOyFHZrHV6/Vt
b=qGprgzW3x5Rj6YGCZBdWp1kb
/HljYEYxQ8WIbGh3A74DfLxiHG
OrFDX+a2QPkKXf+k4Tdxbggu+e
FLG0FfDAF/F8dVTGuoT0zcL/M8
+Imv7xXg8CXCEjx+ngsYAZNnvW
WxKA==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20161025;
h=x-gm-message-state:mime-
bh=4f7gXyKfweoOyFHZrHV6/Vt
b=C/wHsdzJY3bAvrraJqme1in4
bg5+vGB7bYcScucbj0nYHhSyer
EoVGL70DFQ901lp65mLN2L7+FJ
d6YCXwKNkq4rr8Kd42RRxqm+ex
jv37pYjcV5PwlJUcVNH+TVpDba
9DhQ==
X-Gm-Message-State: AJaThX4OWIIpkNi3CpvleYUV4+
PNH5I/RGSOx6qoq0Z3r2FIV5Od
X-Google-Smtp-Source: AGs4zMZR5cTV4fOP1Lzc1a1Oht
X-Received: by 10.28.232.76 with SMTP id f73mr339675wmh.45.15102457
09 Nov 2017 08:42:54 -0800 (PST)
MIME-Version: 1.0
Received: by 10.28.94.17 with HTTP; Thu, 9 Nov 2017 08:42:23 -0800 (PST)
From: Alex Jensen <ajensen27@gmail.com>
Date: Thu, 9 Nov 2017 11:42:23 -0500
Message-ID: <CAKCKOASdCbmX5bCfLkmD=Nbz
Subject: TEST
To: heather@llmedico.com
Content-Type: multipart/alternative; boundary="001a11477dcce9b1
Return-Path: ajensen27@gmail.com
X-EOPAttributedMessage: 0
X-EOPTenantAttributedMessa
X-Forefront-Antispam-Repor
X-Microsoft-Exchange-Diagn
X-MS-PublicTrafficType: Email
X-MS-Office365-Filtering-C
X-DkimResult-Test: Passed
X-Microsoft-Antispam:
UriScan:;BCL:0;PCL:0;RULEI
X-Microsoft-Exchange-Diagn
1;BY1PR0601MB1127;3:6reLlp
X-MS-TrafficTypeDiagnostic
Final-Recipient: rfc822;heather@llmedico.co
Action: failed
Status: 5.1.10
Diagnostic-Code: smtp;550 5.1.10 RESOLVER.ADR.RecipientNotF
Original Message Headers
Received: from SN4PR0601CA0022.namprd06.p
(2603:10b6:803:2f::32) by BY1PR0601MB1127.namprd06.p
(2a01:111:e400:481e::22) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_
Nov 2017 16:42:59 +0000
Received: from CO1NAM05FT052.eop-nam05.pr
(2a01:111:f400:7e50::207) by SN4PR0601CA0022.outlook.of
(2603:10b6:803:2f::32) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_
Transport; Thu, 9 Nov 2017 16:42:58 +0000
Authentication-Results: spf=pass (sender IP is 74.125.82.52)
smtp.mailfrom=gmail.com; llmedico.com; dkim=pass (signature was verified)
header.d=gmail.com;llmedic
header.from=gmail.com;
Received-SPF: Pass (protection.outlook.com: domain of gmail.com designates
74.125.82.52 as permitted sender) receiver=protection.outloo
client-ip=74.125.82.52; helo=mail-wm0-f52.google.c
Received: from mail-wm0-f52.google.com (74.125.82.52) by
CO1NAM05FT052.mail.protect
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_
15.20.218.12 via Frontend Transport; Thu, 9 Nov 2017 16:42:56 +0000
Received: by mail-wm0-f52.google.com with SMTP id p75so18490305wmg.3
for <heather@llmedico.com>; Thu, 09 Nov 2017 08:42:57 -0800 (PST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20161025;
h=mime-version:from:date:m
bh=4f7gXyKfweoOyFHZrHV6/Vt
b=qGprgzW3x5Rj6YGCZBdWp1kb
/HljYEYxQ8WIbGh3A74DfLxiHG
OrFDX+a2QPkKXf+k4Tdxbggu+e
FLG0FfDAF/F8dVTGuoT0zcL/M8
+Imv7xXg8CXCEjx+ngsYAZNnvW
WxKA==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20161025;
h=x-gm-message-state:mime-
bh=4f7gXyKfweoOyFHZrHV6/Vt
b=C/wHsdzJY3bAvrraJqme1in4
bg5+vGB7bYcScucbj0nYHhSyer
EoVGL70DFQ901lp65mLN2L7+FJ
d6YCXwKNkq4rr8Kd42RRxqm+ex
jv37pYjcV5PwlJUcVNH+TVpDba
9DhQ==
X-Gm-Message-State: AJaThX4OWIIpkNi3CpvleYUV4+
PNH5I/RGSOx6qoq0Z3r2FIV5Od
X-Google-Smtp-Source: AGs4zMZR5cTV4fOP1Lzc1a1Oht
X-Received: by 10.28.232.76 with SMTP id f73mr339675wmh.45.15102457
09 Nov 2017 08:42:54 -0800 (PST)
MIME-Version: 1.0
Received: by 10.28.94.17 with HTTP; Thu, 9 Nov 2017 08:42:23 -0800 (PST)
From: Alex Jensen <ajensen27@gmail.com>
Date: Thu, 9 Nov 2017 11:42:23 -0500
Message-ID: <CAKCKOASdCbmX5bCfLkmD=Nbz
Subject: TEST
To: heather@llmedico.com
Content-Type: multipart/alternative; boundary="001a11477dcce9b1
Return-Path: ajensen27@gmail.com
X-EOPAttributedMessage: 0
X-EOPTenantAttributedMessa
X-Forefront-Antispam-Repor
X-Microsoft-Exchange-Diagn
X-MS-PublicTrafficType: Email
X-MS-Office365-Filtering-C
X-DkimResult-Test: Passed
X-Microsoft-Antispam:
UriScan:;BCL:0;PCL:0;RULEI
X-Microsoft-Exchange-Diagn
1;BY1PR0601MB1127;3:6reLlp
X-MS-TrafficTypeDiagnostic
Final-Recipient: rfc822;heather@llmedico.co
Action: failed
Status: 5.1.10
Diagnostic-Code: smtp;550 5.1.10 RESOLVER.ADR.RecipientNotF
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Email Servers
Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.
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ASKER
I'm the admin for my VPS so I have access to WHM and cPanel. I've already tried deleting and recreating the email address and that didn't resolve anything. What forwarding rules should I be looking at as I don't have any setup in cPanel for this email address?