troubleshooting Question

550 SMTP Error For Email Address that exists

Avatar of Alex Jensen
Alex Jensen asked on
Email Servers* SMTP
4 Comments2 Solutions238 ViewsLast Modified:
I get a 550 error message for one of our email address that I have created in cpanel. I know I'm typing it correctly and it's the only email address that does not work. I've tried deleting it from Cpanel and creating it again, same issue. Any ideas on how to fix this?

Original Message Headers
Received: from SN4PR0601CA0022.namprd06.prod.outlook.com
 (2603:10b6:803:2f::32) by BY1PR0601MB1127.namprd06.prod.outlook.com
 (2a01:111:e400:481e::22) with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id 15.20.218.12; Thu, 9
 Nov 2017 16:42:59 +0000
Received: from CO1NAM05FT052.eop-nam05.prod.protection.outlook.com
 (2a01:111:f400:7e50::207) by SN4PR0601CA0022.outlook.office365.com
 (2603:10b6:803:2f::32) with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id 15.20.218.12 via Frontend
 Transport; Thu, 9 Nov 2017 16:42:58 +0000
Authentication-Results: spf=pass (sender IP is 74.125.82.52)
 smtp.mailfrom=gmail.com; llmedico.com; dkim=pass (signature was verified)
 header.d=gmail.com;llmedico.com; dmarc=pass action=none
 header.from=gmail.com;
Received-SPF: Pass (protection.outlook.com: domain of gmail.com designates
 74.125.82.52 as permitted sender) receiver=protection.outlook.com;
 client-ip=74.125.82.52; helo=mail-wm0-f52.google.com;
Received: from mail-wm0-f52.google.com (74.125.82.52) by
 CO1NAM05FT052.mail.protection.outlook.com (10.152.96.168) with Microsoft SMTP
 Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P256) id
 15.20.218.12 via Frontend Transport; Thu, 9 Nov 2017 16:42:56 +0000
Received: by mail-wm0-f52.google.com with SMTP id p75so18490305wmg.3
        for <heather@llmedico.com>; Thu, 09 Nov 2017 08:42:57 -0800 (PST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=gmail.com; s=20161025;
        h=mime-version:from:date:message-id:subject:to;
        bh=4f7gXyKfweoOyFHZrHV6/Vt0NlsVs4CH0GYxzZeTwZI=;
        b=qGprgzW3x5Rj6YGCZBdWp1kbZYkZ3C1Z6/Biu1LgKoAuATi1IJ3uUqE0hZ+64LD85d
         /HljYEYxQ8WIbGh3A74DfLxiHGFGUg04dHN6ox4YjYZf+fD7y5z1U0PX4sN/oqZ4iqCW
         OrFDX+a2QPkKXf+k4Tdxbggu+eQDWima9XzZnm8euZFOMkBtiCNrDYEQB4V90Ik5wIw6
         FLG0FfDAF/F8dVTGuoT0zcL/M8SdPRQ7b4Wmhju4Ajoiz51XI2R9KPeKZSNZJGrVC9rn
         +Imv7xXg8CXCEjx+ngsYAZNnvWDpFva3tsqv3JHuTXC3tbOwWj5eTHCM2pszoVGpcjBV
         WxKA==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=1e100.net; s=20161025;
        h=x-gm-message-state:mime-version:from:date:message-id:subject:to;
        bh=4f7gXyKfweoOyFHZrHV6/Vt0NlsVs4CH0GYxzZeTwZI=;
        b=C/wHsdzJY3bAvrraJqme1in4BCtqbBhaLl1xCHbHTa3DzyoXlNZraY0NYOVxrcnwKz
         bg5+vGB7bYcScucbj0nYHhSyerAlTHsGbawDtYqZMH5iUy0UzTjOl5OUjvbYoFQcn8Us
         EoVGL70DFQ901lp65mLN2L7+FJgx7huQTuhvDW4TS/Ms6+EHILNCSUPdlQMpux1tA/Vh
         d6YCXwKNkq4rr8Kd42RRxqm+exG9bYYLfHEDCTtQgPntvUBk+wssqcucvQs0IWudV8FZ
         jv37pYjcV5PwlJUcVNH+TVpDbaYvTVSAGunl7JKGAcJcPtT9X0ps3hy4KIWIB5i6afnr
         9DhQ==
X-Gm-Message-State: AJaThX4OWIIpkNi3CpvleYUV4+agDmv8gWXBxoHNcixuYipNJAR/6Mb/
      PNH5I/RGSOx6qoq0Z3r2FIV5Od1K14C2MS4nd/0=
X-Google-Smtp-Source: AGs4zMZR5cTV4fOP1Lzc1a1Oht8DMx7CLWqthnCT+bpOuprmYYE3KGL1YIIYevNM9iaFqIVTYs/kqC7W9mnl9aPAn6Y=
X-Received: by 10.28.232.76 with SMTP id f73mr339675wmh.45.1510245774502; Thu,
 09 Nov 2017 08:42:54 -0800 (PST)
MIME-Version: 1.0
Received: by 10.28.94.17 with HTTP; Thu, 9 Nov 2017 08:42:23 -0800 (PST)
From: Alex Jensen <ajensen27@gmail.com>
Date: Thu, 9 Nov 2017 11:42:23 -0500
Message-ID: <CAKCKOASdCbmX5bCfLkmD=NbzMZjD7J3Bk3q0ALwL_9Vr1urPyg@mail.gmail.com>
Subject: TEST
To: heather@llmedico.com
Content-Type: multipart/alternative; boundary="001a11477dcce9b1c8055d8f7ef7"
Return-Path: ajensen27@gmail.com
X-EOPAttributedMessage: 0
X-EOPTenantAttributedMessage: b6e84d56-7d39-4b7e-9f4c-8a11eedab81d:0
X-Forefront-Antispam-Report: CIP:74.125.82.52;IPV:NLI;CTRY:US;EFV:NLI;
X-Microsoft-Exchange-Diagnostics: 1;CO1NAM05FT052;1:z/CKG1Fa1wnU3CvjWRTXNWzFQE3DMOocl2HMWx+klnEa1O0cI+PEup42rw83LebLEDRqEs40vbJtvdPqrlVnIlXrdTlhGmUWWqKTGkfV+ETPee/9njuZrXI2YehZ3baN
X-MS-PublicTrafficType: Email
X-MS-Office365-Filtering-Correlation-Id: 52d8e173-78e6-4ab5-07ba-08d52790ee57
X-DkimResult-Test: Passed
X-Microsoft-Antispam:
      UriScan:;BCL:0;PCL:0;RULEID:(22001)(23075)(8251501002)(3001016)(4534020)(71702078);SRVR:BY1PR0601MB1127;
X-Microsoft-Exchange-Diagnostics:
      1;BY1PR0601MB1127;3:6reLlppfMnLTbv30Q50j6Hq+d1VmAa03jNDVUstnfaaBZWFGA6BqMmIKRG+axV5HDBK3lTjOCxSurb2r6U8lzhZoLl7WkvOSw8UpqwkboJbxbkrLnoaabX1GvDMeALZthwPw2czLizzzHqInw5ZY5asrcR1siH5EyGqrI6cvBhq3fBQwROdeqe02MZDyRIVBjM0DFiE8EAIcQLIlO206AecfnFs29TMgHcT+3zhs9BT2wYmcFI7fsdn3hfzZmusA24npUWJMG5gbwI4CiXd9e6qQi3LN+5+yX11X+60UvFlG1wzaBTjG1kZ465wQQ0HxeevO0SyF0qAwfAX+w7Z/dQ==;25:70QoGZleq+3L3H2PFG8lg6fADCvck5Pm43OZKPle5Mx90mVzAZPEYp4u8OjS0aChs4iGZKiSrTuZuzMQGIIyZrX42yJ4FafhrPZngf9kRejv8Jc9M2LAFu1vjXbB/eBEVx8PohfLuy4u23H5xmJE9LiLlEaAxHtn6ZoH7vgYejMuKTC1+gTRHk7O6yOgDpQmdVIkJKFqO8cxhU4Nuu4YORNlr0cm3nXyMafabpp0sfY=
X-MS-TrafficTypeDiagnostic: BY1PR0601MB1127:

Final-Recipient: rfc822;heather@llmedico.com
Action: failed
Status: 5.1.10
Diagnostic-Code: smtp;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient heather@llmedico.com not found by SMTP address lookup
ASKER CERTIFIED SOLUTION
David Favor
Fractional CTO
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