troubleshooting Question

How to transfer "Fax" call on mistakenly called on company main phone number?

Avatar of A W
A W asked on
IP Telephony
3 Comments1 Solution178 ViewsLast Modified:
Hi,

I have a question regarding ShoreTel Director setting.
We have about 100 DID numbers and we use "Hunt Groups", "Routes Points", and other settings.

Recently, we receive a number of fax calls on our company main phone number.
For now, we check the history of calls and check on the internet for the company's phone number.
Then, we call the company to inform that it is not the fax number, but it is our company main phone number.

Is there any settings on ShoreTel Director to transfer the fax call to the correct fax number?

I appreciate if you can tell me step by step process for this setting.


Regards,
Aki
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 3 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros