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How to transfer "Fax" call on mistakenly called on company main phone number?

A W
A W asked
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Last Modified: 2017-11-10
Hi,

I have a question regarding ShoreTel Director setting.
We have about 100 DID numbers and we use "Hunt Groups", "Routes Points", and other settings.

Recently, we receive a number of fax calls on our company main phone number.
For now, we check the history of calls and check on the internet for the company's phone number.
Then, we call the company to inform that it is not the fax number, but it is our company main phone number.

Is there any settings on ShoreTel Director to transfer the fax call to the correct fax number?

I appreciate if you can tell me step by step process for this setting.


Regards,
Aki
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