Exchange 2016 Outlook 201x plain-text problem

Marcel_D
Marcel_D used Ask the Experts™
on
Hi there,

suddenly we are having some users, that have a weird Situation when sending internal mails to internal users.
Randomly their mails are in plain-text mode and I have no clue where to search. Outlook is configured to create all mails as HTML.

Any hint where to search for?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
AlanConsultant
Commented:
Hi,

Are they replying to a plain-text message?  If so, they might be defaulting to the same format as the original email?

Alan.

Author

Commented:
Nope they are creating fresh new mail.
AlanConsultant
Commented:
Hi Marcel,

Does it show as plain text when they create the email (before sending it), or does it get converted only after hitting send?

Alan.
Success in ‘20 With a Profitable Pricing Strategy

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Author

Commented:
In Outlook it says (HTML) in window-title of the new mail. And it is received as plain text.
Jackie Man IT Manager
Top Expert 2010
Commented:
What is the antivirus / Internet security software installed at email client side?
Consultant
Commented:
Hi,

Does the user have their Outlook set to only send in plain text?

Is this for all outgoing emails, or only some (I assume the latter as you explicitly said 'randomly' in your OP)?

Alan.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial