Installation of Windows 10 Pro on a new HD issues

cmdolcet
cmdolcet used Ask the Experts™
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I was able to download a valid copy of Windows 10 Pro from Microsoft Licensing Service. I burnt it to a DVD and everything was confirmed good with the burn.

I then change my boot options on my PC to bood from the CD/DVD drive and going through the prompts I get the following message:
" Windows cannot be installed to this disk. The computer Hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer BIOS menu"?
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RaminTechnical Advisor

Commented:
I'm not sure about your link so I suggest to Create a USB Installation for Windows 10 on other computer or use Window 10 installation DVD:

Important: the recovery drive or Windows installation DVD will only work if you are using the same operating system architecture on both ( Computer and USB/DVD ) (ex: 64-bit and 64-bit, or 32-bit and 32-bit).

 1- Go to the Windows 10 Media Creation Tool from this link:
      https://www.microsoft.com/en-us/software-download/windows10
  2- Click on Download tools now
  3- Run the Tools as Administrator
  4- Accept the license
  5- Create Installation Media for another PC
  6- Insert a decent flash drive to usb3 port, at least 8 GB.
  7- Select USB flash drive.
  8- Next and Hit OK.

Note: You need at least 8 GB free space on C: drive ( Windows Drive )

You will have to use either a 8 GB thumb drive or a dual layer DVD which has the 8.5Gb to make a bootable copy.


 How to Install:

 Restart your computer
  go to Bios setup and change Boot Sequence to USB
  Insert your USB in USB Port, Save and Exit setup.

 During the boot process to initiate the Windows 10 install media. Proceed through the screens until you get to the part where it says "Install Now"

Commented:
Go to Bios
 set your BIOS to AHCI instead of SATA.

try this

Author

Commented:
dj,

It is already set to that!
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Author

Commented:
Is there any need to reformat the disk. I got it from DELL and it should be just plug and play correct?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The machine may in fact not be Windows 10 compliant so that message may be true.

Try updating BIOS, Chipset and Video drivers. Then try Installing again
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Yes in addition to my suggestions for Drivers try reformatting

Author

Commented:
what is the best free reformatting software out there?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If you can get the Windows 10 disk to start, it can reformat. Windows 7 can format a disk. I commonly do not need to any more.

Author

Commented:
But I am still so confused with this process:

i got the HD from DELL downloaded the OS and now I tried to play a little with the installation and now when I tried to reformat inside the installation window it says it will not read it? Some write protect is on?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
There should not be any write protect on. Check the DELL Support site for Windows 10 compatibility and drivers.

Author

Commented:
I did a system diagnosis and no HD is showing up. even though it is plugged in correctly.
Scott CSenior Engineer

Commented:
Try changing the BIOS setting to SATA instead of ACHI.  It may read as "Legacy" or something like that.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I did a system diagnosis and no HD is showing up. even though it is plugged in correctly.  <-- Bad Drive?

Author

Commented:
See attached pic.
IMG_4948.JPG
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Either the drive is not good, or the machine is just not compatible.

Author

Commented:
So here is what I did I upgraded it from Windows 7 to Windows 10 about 8 months ago.

The upgrade was good up until the old HD went bad.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
So the machine is known good and since it was running Windows 10, you do not even need Windows 10 media.

The new hard drive still seems suspect to me as it is not difficult to install Windows 10 on a good drive.

Commented:
It's entirely possible, as John is pointing to, that the new drive is simply DOA. It's not terribly uncommon to receive a new part that is defective in some way. What I would do is download a bootable HD tester and check the health of the harddrive in question. There are many out there, but two notable free options are the tools in Hiren's Boot CD and Ultimate Boot CD. These may or may not work with your current configuration, but are at least worth giving a shot. I would also call Dell support as was suggested in this thread to report the issue. They may just tell you to RMA the drive.
Top Expert 2013

Commented:
what disk model is it?
connect it to a working system as 2nd drive, and initialise it, create a partition andtry formatting it,
then retry the installation

Author

Commented:
Update to the issue. I did call DELL support and they are issuing a new HD to replace the allegedly defective one.

nobus: what do you mean what disk model is it?
Top Expert 2013

Commented:
just what i said post the disk model
Commented:
Believe it or not it was a bad disk drive. I received another drive and it worked correctly.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I said here: https:#a42362956 and after that the drive was bad so you should provide some assist points for that.

Author

Commented:
John is correct in his thinking. installation after a good HD was a piece of cake.

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