PDQ Deploy vs. Windows 10 File and Printer Sharing

I've got an interesting issue with just a few devices and PDQ Deploy.  Perhaps someone else has run into this issue and found a fix.  Support at Admin Arsenal was unable to help me despite their best efforts.  

I have several Dell Latitude 7275 laptops hooked to WD15 docks.  Out of about 15, four of them experience this issue:

When I go to Deploy a package, it will eventually timeout with a message, "Target computer unreachable" .  

I have to access the target manually and open the adapter properties and uncheck File and Printer Sharing. Close the properties. Re-open and recheck File and Printer Sharing.  

Now, I can relaunch the deployment and it works perfectly.  It will work for any subsequent deployments until the computer is restarted, then we are back to square one.

There is nothing different about these four devices as opposed to their 11 other brothers.  Latest Firmware, BIOS, and drivers all installed.  All running at least Win 10 build 1703.  All listed in DNS (both forward and reverse zones). None of the 30 OptiPlex desktops in my domain have this issue.

I'd appreciate any insights you might be able to share.
Ingo WittigVP of ITAsked:
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William MillerIT SpecialistCommented:
Do they also share the same anti-virus software? Sometimes this can be a cause for the issue as some new security programs (Looking at you Norton) will disable File and Printer Sharing until you tell them otherwise.
Ingo WittigVP of ITAuthor Commented:
Yes, we run Sophos Cloud on all our machines and they all have the same policy set.
William MillerIT SpecialistCommented:
I'm not sure that this would cause the issue as you're able to get this working with a quick settings flip, but do the 4 PCs in question have any GPOs that might be contributing to the error?


This article lists all ports that need to be allowed for PDQ to function properly.

For the first error, the most common causes are:

•The computer is turned off
•A firewall is blocking access to the ADMIN$ share
•The ADMIN$ share is disabled
•File & Printer sharing is turned off

I also came across these possible causes. Obviously some of them are not the cause, but the ADMIN shares could be something to look into.
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Ingo WittigVP of ITAuthor Commented:
Thanks William,   All the ports are set correctly and no GPO's are getting in the way.  

Update:  This morning I disconnected from the dock and connected to the domain via wireless.  I was able to connect and push out updates no problem.  This leads me to believe that it is an issue with the WD15 docks.  

Next Step: I compared drivers and dock firmware with a working installation and found no difference. Confirmed all BIOS Settings are the same.
I removed the Realtek drivers and application and reinstalled only to have it work at first and then, after a restart, same thing - Target computer offline.

I'm not sure what to try next.  I have some new docks coming in next week, I may try a swap and see if that resolves it.
Adam LeinssServer SpecialistCommented:
You might find these instructions useful.  We actually had a rep onsite from Dell for 3 days last week to look at all of the issues we have been having with our XPS 13 9350 laptops and the WD15 dock.  The issues are monitors, keyboards, mice, etc stop working randomly and everything has to be powered cycled and jimmed with. The first thing he told me was that Dell Command Update does NOT update the firmware of the dock, but that you actually have to go to the Dell site and download the firmware file manually and run it manually.  If the dock and drivers are properly installed: you shouldn't see the Selective Suspend in the Advanced properties for the Realtek GBE driver anymore.

Also, not all of the files for the WD15 dock are listed on the Dell web site.  He used some magic to reveal all of the drivers and put them below.

I'm going to roll with his instructions and report back as soon as I can to let you know if they work.  We have been struggling for over a year with these issues and if this fixes them: we will all be very happy.

Obviously, skip the BIOS and wifi driver update if you don't have a XPS 13 9350: the rest should apply though.

Firmware for WD15 dock:

·        WD15 dock firmware revision


·        WD15 USB GBE Ethernet firmware revision



Client side drivers for use with WD15 dock:

·        ASMedia USB Extended Host Controller Driver version



·        USB GBE Ethernet driver revision 2.43.2017.907, A08.


·        RealTek USB Audio Driver:



·        XPS 9350 BIOS revision 1.5.1:


·        Dell Wireless 1820A driver revision 1.566.0.1, A06

o  https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=58FTM

Important notes:

·        For each dock firmware update, it is required that the dock be disconnected then power cycled. Perform this by disconnecting the dock USB-C cable from the system, then disconnecting the AC power cable from the dock. After 20 seconds, reconnect the power cable, and reconnect the USB-C cable.

·        Dell Command | Update may not detect and update to the latest AS Media driver. It is recommended that it be updated manually after running Dell Command | Update.

·        The version of the AS Media driver can be confirmed in the Programs and Features section of the Control Panel.

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Ingo WittigVP of ITAuthor Commented:
Thank you all for the assistance in resolving this.  Adams answer solved the issue with the addition of me making Energy efficient Ethernet disabled or not present in the advanced properties of the Realtek GBE Ethernet.
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