troubleshooting Question

Outlook 2013 You must connect to MS exchange with current profile before you can sync folders

Avatar of IT
IT asked on
ExchangeOutlookWindows OS
6 Comments2 Solutions3643 ViewsLast Modified:
New AD user, replacing staff member, mail disabled old user, reconnected mailbox to new AD user.
New AD user can log into windows fine, but outlook on first and all subsequent openings throws this error.
Cannot Start Microsoft Outlook. Cannot Open the Outlook window. The set of folders cannot be opened. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost).

If I remove cached mode it throws this error.
Cannot Start Microsoft Outlook. Cannot Open the Outlook window. The set of folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance.

This issue only occurs for this user with the reconnected mailbox.
This user can use OWA without any issues.
I made another new AD user and gave fresh mailbox, no issues on this same PC.

Exchange 2016 on premise, Outlook 2013, Windows 7 Pro.

Any help would be appreciated.

Craig
ASKER CERTIFIED SOLUTION
IT

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros