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Remote Desktop Gateway server is temporarily unavailable

Shreedhar Ette
Shreedhar Ette asked
on
Hi All,

We have Windows 2008 R2 server with below roles:
- Remote Desktop Gateway
- Exchange 2010

Additional server Windows 2008 R2 named TS

Remotely users were able to connect successfully to TS. However it stopped working two days back.
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Abhi PappiTechnical Lead - Network Support

Commented:
Hi,

Could you refer to this article and see if this helps (https://support.microsoft.com/en-in/help/2477133/remote-desktop-disconnected-or-can-t-connect-to-remote-computer-or-rem).

Also check if there any recent windows update installed on the server?
 
If you unselect the local resources like printers, drives and devices from the "mstsc" , are you able to rdp?

 Thanks
Shreedhar EtteTechnical Manager
Top Expert 2010

Author

Commented:
Thank you for your response Abhi.

As such no recent Windows Updates installed on the server.

As per your suggestion tried to connect using mstsc as you mentioned. Still unable to connect.
Abhi PappiTechnical Lead - Network Support

Commented:
Have you gone through the above article to address some already known issues...

Also are you able to see any errors in the application, security and syste. logs?

Hope the ssl certificate is fine, refer (https://www.experts-exchange.com/questions/26409742/Unable-to-connect-to-Remote-Desktop-Services-on-Server-2008-R2.html)

Commented:
hi,

what is the event log saying ? is there any service account password change issue ?

did u check the certificate status created while RDS .. ?
You rebooted ,right?
Technical Manager
Top Expert 2010
Commented:
We restored below mentioned config files from backup and issue got fixed:
1.      Web.config for default website  – C:\inetpub\wwwroot
2.      Web.config for RPC - C:\Windows\System32\RpcProxy
3.      Applicationhost.config – C:\Windows\System32\Inetsrv\config\applicationhost.config
Shreedhar EtteTechnical Manager
Top Expert 2010

Author

Commented:
This was the solution.