Unable to install McAfee Endpoint Security

frankbustos
frankbustos used Ask the Experts™
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hi experts,

 I have a few computers on which I had no problems installing the McAfee Endpoint Protection but on two computers i'm getting error message:

McAfee Enpoint Security doesn't work on this version of Windows. An update app may be available.

all computers are on Windows 10 Pro 64-bit.

Anyone seen this and knows the workaround?
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It seems that McAfee is having a few issues with Windows 10. See this article:

https://kc.mcafee.com/corporate/index?page=content&id=KB85784&viewlocale=en_US

... and in particular the footnotes a little over halfway down the page.
RaminTechnical Advisor

Commented:
Make sure you are using the latest version of McAfee Endpoint Security or download the latest version.
What version of Windows 10 do you have ?   Run Winver.

More Details:
https://kc.mcafee.com/corporate/index?page=content&id=KB82761
frankbustosSystems Administrator

Author

Commented:
I have windows 10 pro
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RaminTechnical Advisor

Commented:
Type Winver in run command and post the version. something like 1607
if your version is 1607 then you need the latest version of McAfee Endpoint Security.

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frankbustosSystems Administrator

Author

Commented:
Technical Advisor
Commented:
Windows Creators update ver 1703 is almost new version so you also need the latest  version of McAfee Endpoint Security,
Did you check their website for latest version of McAfee Endpoint Security Aplication  ?
btanExec Consultant
Distinguished Expert 2018

Commented:
Windows 10 1703 requires Endpoint security (ENS) 10.2.1 or 10.5.1.

https://kc.mcafee.com/corporate/index?page=content&id=KB85784
frankbustosSystems Administrator

Author

Commented:
got it thanks

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