asked on

Unable to install McAfee Endpoint Security

hi experts,

I have a few computers on which I had no problems installing the McAfee Endpoint Protection but on two computers i'm getting error message:

McAfee Enpoint Security doesn't work on this version of Windows. An update app may be available.

all computers are on Windows 10 Pro 64-bit.

Anyone seen this and knows the workaround?

Perarduaadastra

It seems that McAfee is having a few issues with Windows 10. See this article:

https://kc.mcafee.com/corporate/index?page=content&id=KB85784&viewlocale=en_US

... and in particular the footnotes a little over halfway down the page.

Ramin

Make sure you are using the latest version of McAfee Endpoint Security or download the latest version.
What version of Windows 10 do you have ? Run Winver.

More Details:
https://kc.mcafee.com/corporate/index?page=content&id=KB82761

frankbustos

ASKER

I have windows 10 pro

Ramin

Type Winver in run command and post the version. something like 1607
if your version is 1607 then you need the latest version of McAfee Endpoint Security.

frankbustos

ASKER

error.png

ASKER CERTIFIED SOLUTION

Ramin

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

btan

Windows 10 1703 requires Endpoint security (ENS) 10.2.1 or 10.5.1.

https://kc.mcafee.com/corporate/index?page=content&id=KB85784

frankbustos

ASKER

got it thanks