troubleshooting Question

unable to log in after removing malware.

Avatar of Francesc Nualart
Francesc Nualart asked on
Windows 8Windows OS
9 Comments2 Solutions215 ViewsLast Modified:
I've got a laptop with windows 8 on it. It is from a relative who has been tricked by a hacker who phone him telling he was a technician from Microsoft. He gained access to his computer and he tried to stole his bank credentials. When he realised  his intentions were not that good, he disconnected the internet and called the bank to cancel every single credit card he has.
I tried to help him, running Malwarebytes anti-malware offline with the latest rules, and it found more than 1400 PUP's and Malware.
After cleaning those threats I was prompted to reboot the system. After this, I was unable to log in into his account which is
password protected and the system restarts in a loop entering auto-repair mode...
now it says there's no admin account on the system.
I've cloned the entire disk, and I'm going to install a fresh copy of Windows 10 on it.
With his HDD in an external enclosure I can navigate the directory structure and see all his important files and folders. So I'll be able to transfer those files to the new Windows 10 system later.
Although I have decided to install windows 10, I would like to know how this problem is solved.
How can I repair the no admin account problem in windows 8? I'm sure it can be repaired and I want step by step  instructions on how to proceed.
Do I need a USB/CD with windows 8 to repair the problem? If he has windows 8 (basic) can I use a windows 8 pro usb/cdrom?

Right now this is what it happens....
- I switch on the laptop
- This image appears: http://prntscr.com/h99jl3
- It promts me to enter the password 3 times. After third attempt computer restarts.. next screen is...
- http://prntscr.com/h99qrq   .... and next one is...
- http://prntscr.com/h99sja ... next on...
- http://prntscr.com/h99oiz
- I press "Advanced Options" and next screen is..
-http://prntscr.com/h99wa1 .... I choose to press Solve Problems (the one with tools) ... then
- http://prntscr.com/h99yt5 and If I choose first option..
- http://prntscr.com/h9a113  - No admin account???
- I go back one step and choose Advanced Options
- http://prntscr.com/h9a432
- All options except the last two (of right column) tell me the same. There is no admin account on this pc.

How can I fix this... I'm sure there a solution you guys can give me.
Thank you in advance.
Bye.
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