Avatar of ClintonK
ClintonK
Flag for United Kingdom of Great Britain and Northern Ireland asked on

iCloud and Quicktime install fails

I have a new Windows 10 64 bit laptop onto which I am attempting to install iCloud and Quicktime. I have downloaded the latest versions for Windows from Apple but both fail on the install.
iCloud install fails with icloud.png
Quicktime fails with Quicktime.png
I have applied all the latest Windows updates.
Windows 10Windows OSiOSApple Software

Avatar of undefined
Last Comment
ClintonK

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Jackie Man

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
John

Uninstall iTunes and Quick Time in order as per below.

Control Panel > Programs and Features:
Uninstall the following in order as shown:

iTunes
Quick Time
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support

Restart the computer.

Remove the folder:

C:\Users\jdhurst\AppData\Roaming\Apple Computer\iTunes

Now install the latest version of iTunes and QuickTime and try iCloud again.
☠ MASQ ☠

As both errors are also common with corrupted downloads it might also be worth trying to download the installers a second time.
serialband

The 2nd error indicates that the file isn't in the cab file, which means you likely obtained an incomplete or corrupted download.  You should download it again as @MASQ suggested.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
ClintonK

ASKER
* None of iTunes, Quick Time, Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support are installed.
* The folder C:\Users\<myuser>\AppData\Roaming\Apple Computer doesn't exist (I've displayed hidden files)
* I have run Windows Update. The build is Version 1709 (OS Build 16299.19).
* I downloaded the install files several times and always get the same install error
* The iCloud and Quicktime install failures happened before the Windows 10 update and before AVG install. Windows updates have been applied and AVG installed and still iCloud and Quicktime fail.
Jackie Man

Windows updates have been applied and before AVG installed.

Can you install iCloud and Quicktime?
Jackie Man

⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
ClintonK

ASKER
I have removed AVG and rebooted the PC. Both iCloud and Quicktime now install successfully.
Thanks