iCloud and Quicktime install fails

ClintonK
ClintonK used Ask the Experts™
on
I have a new Windows 10 64 bit laptop onto which I am attempting to install iCloud and Quicktime. I have downloaded the latest versions for Windows from Apple but both fail on the install.
iCloud install fails with icloud.png
Quicktime fails with Quicktime.png
I have applied all the latest Windows updates.
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IT Manager
Top Expert 2010
Commented:
Have you run windows update?

What is the build no of your Win 10?

Antivirus / Internet security software installed? Did you installed after windows update?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Uninstall iTunes and Quick Time in order as per below.

Control Panel > Programs and Features:
Uninstall the following in order as shown:

iTunes
Quick Time
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support

Restart the computer.

Remove the folder:

C:\Users\jdhurst\AppData\Roaming\Apple Computer\iTunes

Now install the latest version of iTunes and QuickTime and try iCloud again.
Most Valuable Expert 2013

Commented:
As both errors are also common with corrupted downloads it might also be worth trying to download the installers a second time.
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The 2nd error indicates that the file isn't in the cab file, which means you likely obtained an incomplete or corrupted download.  You should download it again as @MASQ suggested.

Author

Commented:
* None of iTunes, Quick Time, Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support are installed.
* The folder C:\Users\<myuser>\AppData\Roaming\Apple Computer doesn't exist (I've displayed hidden files)
* I have run Windows Update. The build is Version 1709 (OS Build 16299.19).
* I downloaded the install files several times and always get the same install error
* The iCloud and Quicktime install failures happened before the Windows 10 update and before AVG install. Windows updates have been applied and AVG installed and still iCloud and Quicktime fail.
Jackie Man IT Manager
Top Expert 2010

Commented:
Windows updates have been applied and before AVG installed.

Can you install iCloud and Quicktime?
Jackie Man IT Manager
Top Expert 2010

Commented:

Author

Commented:
I have removed AVG and rebooted the PC. Both iCloud and Quicktime now install successfully.
Thanks

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