Avatar of xman san
xman san asked on

The Symantec endpoint client program can't open

Dear Expect,

Yesterday, user reported to me, she couldn't open Symantec endpoint client but every one could  open it.
One of the error message of policy settings not allowed
open it.
If I give it local admin, she can open it.
What policy not allow open it?
Please help!
Anti-Virus Apps

Avatar of undefined
Last Comment
xman san

8/22/2022 - Mon
Olgierd Ungehojer

I would recommend to remote to this workstation and check, because I never had situation that user cannot open SEP.
ASKER
xman san

No permission.
Sudeep Sharma

If you dont have any permissions set for SEP then try re-installing it over the existing install and see if that fixes the issue.

Thanks,
Sudeep
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
Shaun Vermaak

No permission.
As in prompts for a password?
John

Use the Symantec Manager to push it out again to this problem workstation.

Do you say above that you have no permission to remotely access the problem workstation?
ASKER
xman san

My question is why the SEP cannot open by the uset?
The others ate OK.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
John

Opening SEP requires the user to OK the UAC prompt.

For this problem user / computer, make a new, test, Windows User Profile (Account). Log into the new Windows Account and see if SEP opens that way.
ASKER
xman san

I try login another user profile.
Same result.
John

Since the issue is unique to one computer and another user profile also does not work, you need to back up the computer and reinstall Windows.
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
ASKER
xman san

Except reinstall window, any advice?
John

No. You have exhausted the other possibilities and you know the Windows User Profile is damaged
ASKER CERTIFIED SOLUTION
xman san

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER
xman san

No need to follow up
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.