PDF will not print on my Ricoh printer


we own a small copy shop, most we take copies.
sometimes customer come in with pdf files they want to see printed.

I recently got some files, that were not too big in file size, but the Ricoh copier wouldn't not print them.
i should state that the print actually did not get to the copier, the PC working on the PDF just started processing when i clicked printed, but the processing took for ages and as a result the print never came out (although on some occassions the copier seemed to be received data)

since this led to a small argument with the customer : he needed the prints badly, i could not give an answer what the problem was. i'm now intrigued what the problem with the PDF file is.  I printed afterwards PDF with over 100 pages just fine.

Here are some extra details:

Ricoh MPC3503 printer
Direct peer to peer printing using IP port
NO Postcript avalaibel
Ricoh PCL 6 driver installed, the specific for the device (not a universal)
i tried printing using Acrobat Reader DC and Foxxit Pdf 7.3
Windows 10 computer - 64bit Pro - Intel Pentium G3220 @ 3GhZ, 4GB Ram, Intel HD Graphics
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Panagiotis ToumpaniarisSystem EngineerCommented:
This has happened to me with small PDFs that for some reason had hundreds of layers. The print would never complete.
I had to save them as image file (using the full acrobat) and print them like that.

If the spooler got stuck on processing you can try to choose "Print as image" which can be found in "advanced" settings (next to printer name in print dialog). This will deteriorate somewhat the quality, but will overcome most problems.

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Radhakrishnan RSenior Technical LeadCommented:

I have seen most of the cases with printer driver, make sure that you installed latest printer drivers. Another cause could be the security settings of the pdf file itself, right click on the pdf>>properties>>unblock. In the security tab>>make sure that your user name has full access to that file.
Along the troubleshooting steps, print to XPS and see if you run into the same issue, or if the XPS file is created, open the XPS file and print it
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ggcAuthor Commented:

thanks all for support.

@Panagiotis Toumpaniaris : the print as image works very well, thank you!

it would really help if i could figure out what exactly in the pdf file is causing the problem. it is attached in the post

can it be determined with which program it was constructed ? or for example how the document raster/transparency settings were saved ?
What if anything was logged on the printer/copier for the attempt?
Panagiotis ToumpaniarisSystem EngineerCommented:
here are some info for the pdf :

ModDate      D:20171108100354+01'00'
CreationDate      D:20171107233319+01'00'
Producer      Adobe Photoshop Elements for Windows -- Image Conversion Plug-in
Creator      Adobe Photoshop Elements 15.0 (Windows)
Name       Family       Sample Content       Embedded
LQZXXN+Dabre-Grunge               ZATERDAG 25 NOVEMBER22.00uGEEF JE 5 F...       Yes

The thing is that it has 4 large (300dpi) pics on top of each other.. I think this is the most possible cause. If you have access to acrobat pro (I don't at the moment) you can try to flatten the file and see if it prints.
ggcAuthor Commented:
Hello pana,

Can you tell me how you got the pdf info?
Second,how do i see the 4 layers  and the info of 300dpi
Panagiotis ToumpaniarisSystem EngineerCommented:
ggcAuthor Commented:
Clearly the file was too big for use on a normal printer.
also the pdf file had multiple layers.

the info provided by panagiotis proved that.

Thank you !
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