Fontnames in Office Programs Showing Special Characters

Hi,

In the font dropdown of Word several fonts show extraneous characters.  

Need help to suppress or to delete these from the font file names.

Have tried to look at the properties of the fonts, as well as a few other things I could reach.

Any ideas?

Seems to show only in Office programs:
Wordpad - no
Excel - yes
Notepad - no
Outlook - yes
Word - yes.

Illustration attached.

special-char.jpg
Thanks!

OT
oaktreesAsked:
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Dr. KlahnPrincipal Software EngineerCommented:
This looks like a malfunction in the video card.  Does it consistently display exactly the same way every time?  No other symptoms on the system of video problems?

As a side note, how many fonts are installed in the system?
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oaktreesAuthor Commented:
Hi Dr. Khan!

228 fonts installed.

DOES IT CONSISTENTLY DISPLAY EXACTLY THE SAME WAY EVERY TIME?  
Yes.  But ONLY in Office programs.  No others.

NO OTHER SYMPTOMS ON THE SYSTEM OF VIDEO PROBLEMS?
At startup, yes...somewhat?  Seems like a loose connection, perhaps, as a breeze of pixels flies across the monitor each time I start or restart the computer.  But, then loads up well.  It's a Laptop PC.

RAN A TEST
Asked a friend to install the same fonts.  His Word does NOT show the error.

How does this look to you?  If it is the video card how can I test it?

Sincerely,

OT
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DansDadUKCommented:
I'd guess that:

The relevant name string (within the TrueType font) which is used as the source of the displayed name, contains non-ASCII characters (typically <NUL> bytes).
The application attempts to display these bytes using the font in question
The font doesn't contain a glyph matching the code-point value (0x00 if they are <NUL> bytes - note that this is not unusual).
Because there is no match, the font provides a substitute, using the relevant galley character defined within the font.

I can't (yet) explain why Office applications display like this, but others (e.g. WordPad) do not.

Perhaps (if the font licence allows it) you could attach a copy of one of the miscreant fonts so others could see what happens on their systems (I don't have any of the fonts you outline in your image).
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oaktreesAuthor Commented:
Hi DDUK,

Will try to post those soon.  

At the same time, sounds like you're spot on.  I hunted around for ways to be able to edit the name string.  Couldn't find any apps that would allow it.  Could barely even REACH the font files directly.  

In the interim, while I try to get the links to the Font sources online, is there a tool you can suggest that would let me edit those name strings?

Sincere thanks,

OT
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DansDadUKCommented:
i used to use an application called Font Creator (from High Logic) which you can use to create or edit TrueType fonts (provided the font licence allows you to do this).

It's not free, but it's not as expensive as some of the other ones available (Fontographer?).
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oaktreesAuthor Commented:
Hi DDUK,

Using the 30-day evaluation version of FontCreator.  (Seems like I have all the features in the evaluation.)  

What should I be clicking to find the relevant name string to edit?

At the same time, for each Font that's showing the error, I notice that the extraneous characters shown next to the font name match the  

.notdef

glyph

Seems like renaming will do the trick, if I can find what to rename.  Passing along that .notdef item as a further clue.

Thanks!

OT
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DansDadUKCommented:
There are numerous different name fields in a TrueType / OpenType font; the most relevant one (if it is present) is the one with name-id = 19 ("sample text") in the relevant sub-section of the name table (see https://www.microsoft.com/typography/otspec/name.htm for the specification).

19      Sample text; This can be the font name, or any other text that the designer thinks is the best sample to display the font in.

The .notdef glyph is one of four glyphs which it is recommended are present in all (Windows) fonts; this character provides the default 'galley character", although some fonts may define other galley characters to be used with different code-point 'regions'.
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DansDadUKCommented:
However, this doesn't explain why other applications on your system, or Office applications on your other workstation(s), do not exhibit the same symptoms, so perhaps there is a setting somewhere?

Are all of the systems running the same versions (and update status) of the operating system, and Office applications?
What about 'language' settings?
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DansDadUKCommented:
Sorry, i was  wrong about "sample text" being used for the display name - it must be one of the other strings.
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oaktreesAuthor Commented:
Hi DDUK,

ARE ALL OF THE SYSTEMS RUNNING THE SAME VERSIONS (AND UPDATE STATUS) OF THE OPERATING SYSTEM, AND OFFICE APPLICATIONS?
WHAT ABOUT 'LANGUAGE' SETTINGS?
They're running Chinese language.  Just mine is English.

Seems like I can't post the miscreant fonts online.

Can you guide me how to use FontCreator to edit that name-id=19 value?  Couldn't figure out how to reach it.

When I see how carefully you answer the questions I feel impressed.  Thanks, DDUK!

If you have time feel lucky to have you weigh in on this question, too.

Sincerely,

OT
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DansDadUKCommented:
I've no idea whether or not "Chinese" vs "English" settings should make any difference to this issue.
Presumably the issue only affects your (English) laptop?

I've downloaded a copy of BellGothicBT from the web (can't remember which site, off-hand), and it does not exhibit the fault you report, on my Windows 10 Pro 64-bit edition (version 1703) system, using Word 2013.
The only oddity is that the typeface name in the (deprecated) PCLT table ends with six <NUL> bytes (but the readable part of this name does not include the "BT" suffix, so if this name is the cause of the issue, it's obviously not the same as your font, and it doesn't affect my system anyway).
... and I can't see why Office would want use entries from this table.  

Can you send me a copy of one of the 'bad' fonts?
If so, send to me via the support mailbox 'at' pclparaphernalia.eu and I'll have a look at it, to see if I can identify anything in the font which might give rise to your symptoms (but i still don't understand why it only affects your system, and only Office, so perhaps it is little to do with the font itself, and more a setting somewhere).

I only have an old version of FontCreator, so I can't offer much direct advice.
I suspect that the name-id=19 value is associated with the Sample Text field on the Extended tab of the Font Properties dialogue - but (as I said in an earlier response), I think I was mistaken in referring to this name string - I think that this is used to provide a sample text to over-ride the default "... the quick brown fox ..." sample text, so it is almost certainly nothing to do with your problem.
... and I don't think that FontCreator provides any access to the PCLT table in the TrueType font.
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oaktreesAuthor Commented:
Thanks VERY much!
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