Dell Laserjet 5210n network setup

Robert Ehinger
Robert Ehinger used Ask the Experts™
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I am trying to install  Dell Laserjet 5210n on our school network server so it can be shared across all clients. I have assigned a static IP address to the printer and I can ping it. When I try to install the drivers I downloaded from the Dell website I get the attached error.
I have tried installing as a network printer using the TCP/IP port and also as a local printer also using the TCP/IP port. Either way I get the same result.
The Server on the network is running Windows Server 2008R2 and all of our clients are Windows 7 Pro.  I did try to install it using a PCL driver found in Windows and I was able to print one test page but after that the printer went offline and will not come back on line even though I can ping still ping it.

Please Advise.

Thank you!

Robert
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System Architect
Commented:
Hello,

try restarting the spool service and then reinstalling the driver :

right click computer, select manage
click 'services and applications', then click 'services'
scroll down to 'print spooler', right click and select 'properties'
click 'STOP' the service, then click 'START' service.

When the service is started, try going through the installation again.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
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Commented:
This is essentially a duplicate of the question before it.
Panagiotis ToumpaniarisSystem Architect

Commented:
best solution
Robert EhingerIT specialist

Author

Commented:
The solution to this problem was finding 64 bit drivers. Once that was done and the drivers installed I was able to install the printer.

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