lately our terminal emulation vendor has been pointing to our network stating that the network is causing these disconnects either due to packet loss or network disconnections.
we have been reviewing our logs from each site and show no disconnections from any of the sites
network consists of Cisco firewall at Server side with Fortinet vpn connections to each location
location can only see server side, like hub and spoke; no external location can see each other only server side firewall can reach location and vice versa
this has only been happing the last few months with server side vendor claiming its the network due to packet loss as this is what they are used to
we do not see packet loss above 1%
how can we determine the culprit?
tired of chasing ghosts on the network