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troubleshooting Question

Printing lines not text Windows 10

Avatar of SimonShaw
SimonShaw asked on
Printers and ScannersWindows OSWindows 10
5 Comments1 Solution102 ViewsLast Modified:
After installing a payroll application update, printing now produces output with lines (i.e. graphics) but no text.
Test print okay, and MS Office prints fine, but an accounts package and a payroll package (by different authors) both show this effect.  Those applications show print preview okay so the authors say "it must be Windows".  Output to PDF is okay.

Applications: Encore Acconts, Iris Earnie Payroll, MS Word (okay)
Printers: Brother HL-2250DN, Brother DCP-9040, MS Print to PDF
Steps taken:
- try a different printer - nope
- restart print spooler - nope
- restart computer - nope
- remove print drivers and reinstall - still the same
- SFC /scannow reveals no system file problems

is it a font issue?
not sure where to go next with this... any ideas?
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