SimonShaw
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Printing lines not text Windows 10
After installing a payroll application update, printing now produces output with lines (i.e. graphics) but no text.
Test print okay, and MS Office prints fine, but an accounts package and a payroll package (by different authors) both show this effect. Those applications show print preview okay so the authors say "it must be Windows". Output to PDF is okay.
Applications: Encore Acconts, Iris Earnie Payroll, MS Word (okay)
Printers: Brother HL-2250DN, Brother DCP-9040, MS Print to PDF
Steps taken:
- try a different printer - nope
- restart print spooler - nope
- restart computer - nope
- remove print drivers and reinstall - still the same
- SFC /scannow reveals no system file problems
is it a font issue?
not sure where to go next with this... any ideas?
Test print okay, and MS Office prints fine, but an accounts package and a payroll package (by different authors) both show this effect. Those applications show print preview okay so the authors say "it must be Windows". Output to PDF is okay.
Applications: Encore Acconts, Iris Earnie Payroll, MS Word (okay)
Printers: Brother HL-2250DN, Brother DCP-9040, MS Print to PDF
Steps taken:
- try a different printer - nope
- restart print spooler - nope
- restart computer - nope
- remove print drivers and reinstall - still the same
- SFC /scannow reveals no system file problems
is it a font issue?
not sure where to go next with this... any ideas?
Last Comment
It is most likely that the Payroll system did not convert properly to PDF. Are you using the newest Adobe Reader/Acrobat?
I have a payroll system that defaults to Crystal Reports and has a drop down for me to get PDF and that works properly.
So in the absence of any other information, the conversion did not do fonts correctly.
I have a payroll system that defaults to Crystal Reports and has a drop down for me to get PDF and that works properly.
So in the absence of any other information, the conversion did not do fonts correctly.
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ASKER
Thanks for the helpful comments.
Actually it was a driver issue, and I had not completely removed the driver as I thought I had - doing it again, there was an option to remove the driver package which I hadn't ticked previously.
I guess the two Brother printer drivers had some component in common which stuck around.
So fonts were a red herring in the end, but a reasonable idea given what I'd reported.
Actually it was a driver issue, and I had not completely removed the driver as I thought I had - doing it again, there was an option to remove the driver package which I hadn't ticked previously.
I guess the two Brother printer drivers had some component in common which stuck around.
So fonts were a red herring in the end, but a reasonable idea given what I'd reported.
ASKER
Lesson for me... Completely remove drivers. Even thought they might resist :-)
Windows OS
This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.
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I guess so.