troubleshooting Question

Printing lines not text Windows 10

Avatar of SimonShaw
SimonShaw asked on
Printers and ScannersWindows 10Windows OS
5 Comments1 Solution102 ViewsLast Modified:
After installing a payroll application update, printing now produces output with lines (i.e. graphics) but no text.
Test print okay, and MS Office prints fine, but an accounts package and a payroll package (by different authors) both show this effect.  Those applications show print preview okay so the authors say "it must be Windows".  Output to PDF is okay.

Applications: Encore Acconts, Iris Earnie Payroll, MS Word (okay)
Printers: Brother HL-2250DN, Brother DCP-9040, MS Print to PDF
Steps taken:
- try a different printer - nope
- restart print spooler - nope
- restart computer - nope
- remove print drivers and reinstall - still the same
- SFC /scannow reveals no system file problems

is it a font issue?
not sure where to go next with this... any ideas?

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 5 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros