Devices and Printers takes forever to pop up

Windows 7-Pro 64bit PC with all patches applied

when we click on Devices & Printers…it takes about 3-4 mins for it to load up the screen

How can I fix this?

Cjoego
Joseph SalazarVice President - Senior IT ConsultantAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

RaminTechnical AdvisorCommented:
Run Services >> find print spooler >> and stop it, then retest to check if that is the cause of problem.
ITSysTechSenior Systems AdministratorCommented:
If it is taking that long it means there is a printer that is either offline or having issues. You might want to see if there is a printer that is grayed out and remove it.
RaminTechnical AdvisorCommented:
if that didn't fix the issue, then do the same and stop Bluetooth service and retest.

Also set them to Automatic, and retest.
OWASP Proactive Controls

Learn the most important control and control categories that every architect and developer should include in their projects.

Start Today!
Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
Did all Three and time has decreased from 4 mins to 1 min

but should be around 15-30 Seconds
RaminTechnical AdvisorCommented:
Try with another Mouse.
RaminTechnical AdvisorCommented:
is it a laptop ?
Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
No it is a I7 PC with 16gigs Ram
RaminTechnical AdvisorCommented:
is it possible to try with another USB Mouse ?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
Left message with Client to try wired mouse
RaminTechnical AdvisorCommented:
Your next options are :

SFC /SCANNOW

and run Windows Disk defragmenter.
ITSysTechSenior Systems AdministratorCommented:
Could you log into another account on that computer and see if it has the same issue (for testing purposes)?
Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
Tried Wired Mouse, ran SFC command and it is still at about a minute

better than 4 but still a long time

Cjoego
nobusCommented:
is there any printer or device offline, or with problems?  you never told us
Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
Nope I removed all Grayed out (old Printers) and made sure all were online

Cjoego
nobusCommented:
no errors in device manager? if so correct these first
if not, try updating all drivers, starting with chipset, video...
Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
After a week and the client is Screaming at us but not following our instructions

I went on site with a Wired mouse and keyboard

Removed USB Key/mouse combo and installed mine

Rebooted

Opened the Printers dialoge box and it popped right up....

Gave them a big fat Bill including the Keyboard and mouse.

Yay!!!!
RaminTechnical AdvisorCommented:
Thanks for your feedback.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.