Devices and Printers takes forever to pop up

Joseph Salazar
Joseph Salazar used Ask the Experts™
on
Windows 7-Pro 64bit PC with all patches applied

when we click on Devices & Printers…it takes about 3-4 mins for it to load up the screen

How can I fix this?

Cjoego
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RaminTechnical Advisor

Commented:
Run Services >> find print spooler >> and stop it, then retest to check if that is the cause of problem.
ITSysTechSenior Systems Administrator

Commented:
If it is taking that long it means there is a printer that is either offline or having issues. You might want to see if there is a printer that is grayed out and remove it.
RaminTechnical Advisor

Commented:
if that didn't fix the issue, then do the same and stop Bluetooth service and retest.

Also set them to Automatic, and retest.
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Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
Did all Three and time has decreased from 4 mins to 1 min

but should be around 15-30 Seconds
RaminTechnical Advisor

Commented:
Try with another Mouse.
RaminTechnical Advisor

Commented:
is it a laptop ?
Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
No it is a I7 PC with 16gigs Ram
Technical Advisor
Commented:
is it possible to try with another USB Mouse ?
Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
Left message with Client to try wired mouse
RaminTechnical Advisor

Commented:
Your next options are :

SFC /SCANNOW

and run Windows Disk defragmenter.
ITSysTechSenior Systems Administrator

Commented:
Could you log into another account on that computer and see if it has the same issue (for testing purposes)?
Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
Tried Wired Mouse, ran SFC command and it is still at about a minute

better than 4 but still a long time

Cjoego
Top Expert 2013

Commented:
is there any printer or device offline, or with problems?  you never told us
Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
Nope I removed all Grayed out (old Printers) and made sure all were online

Cjoego
Top Expert 2013

Commented:
no errors in device manager? if so correct these first
if not, try updating all drivers, starting with chipset, video...
Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
After a week and the client is Screaming at us but not following our instructions

I went on site with a Wired mouse and keyboard

Removed USB Key/mouse combo and installed mine

Rebooted

Opened the Printers dialoge box and it popped right up....

Gave them a big fat Bill including the Keyboard and mouse.

Yay!!!!
RaminTechnical Advisor

Commented:
Thanks for your feedback.

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