Where is MS WORD windows size setting stored

I have a weird behavior with one user's MS WORD not saving the windows size or location after adjusting.  Once you close the application and reopen it, the application is right back to where it was when it was first opened.  


The system is a Citrix VDI XenDesktop running on a WYSE Zenith zero client OS.
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yo_beeDirector of Information TechnologyAsked:
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Daryl BamforthTechnical ExpertCommented:
Sounds like a permission issue on the normal.dotm template file. Try deleting it, then when the user re-opens word it should create a new one.

C:\Users\username\AppData\Roaming\Microsoft\Templates
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ITSysTechSenior Systems AdministratorCommented:
Word uses the size of the current window to determine the size of new ones. Have you tried to maximize it before closing it?
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Daryl BamforthTechnical ExpertCommented:
Yeah was just thinking -- template.dotm would affect words internal settings, not the window size/location.
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yo_beeDirector of Information TechnologyAuthor Commented:
I have tried maximizing then restoring, but nothing seems to stick.  I also removed the Normal.dotm and nothing.

The only thing I can think of is that his VDI session from home is on a 27" iMac and he has dual monitors at the office (24" and 21").
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ITSysTechSenior Systems AdministratorCommented:
Could you check his computer he is using that has the dual monitors and look to see if KB4034664 (assuming it it windows) is installed on it?
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ITSysTechSenior Systems AdministratorCommented:
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