Link to home
Start Free TrialLog in
Avatar of yo_bee
yo_beeFlag for United States of America

asked on

Where is MS WORD windows size setting stored

I have a weird behavior with one user's MS WORD not saving the windows size or location after adjusting.  Once you close the application and reopen it, the application is right back to where it was when it was first opened.  


The system is a Citrix VDI XenDesktop running on a WYSE Zenith zero client OS.
ASKER CERTIFIED SOLUTION
Avatar of Daryl Bamforth
Daryl Bamforth
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Yeah was just thinking -- template.dotm would affect words internal settings, not the window size/location.
Avatar of yo_bee

ASKER

I have tried maximizing then restoring, but nothing seems to stick.  I also removed the Normal.dotm and nothing.

The only thing I can think of is that his VDI session from home is on a 27" iMac and he has dual monitors at the office (24" and 21").
Avatar of ITSysTech
ITSysTech

Could you check his computer he is using that has the dual monitors and look to see if KB4034664 (assuming it it windows) is installed on it?
inactive for 14 days