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How to resolve User Profile Synchronization problem in SharePoint 2013?

Dear EE experts,

We would like to ask for tech support on how to resolve user profile synchronization problem in SharePoint 2013, as per attached.
User Profile Service has been started already, under System Settings -> Manage Services on Server.
We reset IIS already using IISRESET, but still same problem...
* In whereas the said group (STE IT) or whatever group that is created already inside SharePoint seems to be unknown...

Please advise, what would be the problem or we missed something...

Thank you and hope to hear soon...
Group_Error.JPG

SOLUTION

Walter Curtis

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Stiebel Eltron

ASKER

Hi there Walter! Thank you for your kind response...
You said: "Keep in mind, if a user, person or group does not have access to a site, that site will not be visible to them in navigation. In other words, if you add 10 sites in navigation like shown in your screenshot, and the user has permission to only 4 of those ten, then the user will only see the 4 he has access to."

Yes, we know that. We don't want that "Recent" and "Documents" be shown to other users. But we would like to know why this SharePoint Groups has been unknown by the system

ASKER CERTIFIED SOLUTION

Walter Curtis

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Stiebel Eltron

ASKER

Hi there Walter! Thank you for your kind support... Even though that's not the exact solution to our problem, it helps us understand more regarding the Target Audience. Anyway, we're attaching the screenshot on how we fix it...

But we're still giving you the points, don't you worry :)

Thank you again and hope to hear from you for our next thread soon...

Stiebel Eltron

ASKER

Thank you!

Walter Curtis

Thanks

Stiebel Eltron

ASKER

You're welcome!