troubleshooting Question

Can ping by IP and by Hostname, but cannot RDP

Avatar of jana
janaFlag for United States of America asked on
Remote Access
19 Comments3 Solutions513 ViewsLast Modified:
We have been working remote to another office computer for several weeks.  However, yesterday we cannot connect to it.   So we proceeded to verify the following:

  • Each of the PC IP ranges/segments  - Ok
  • System Ino >> Remote Settings >> Allow Remote Assistance... - Ok
  • System Ino >> Remote Settings >> Allow Remote Connections... - Ok
  • Comodo firewall permit each  others access - Ok
  • RDP port  being used - Ok
  • Ping IP address to/from each connected PC - Ok
  • Ping Host name address to/from each connected PC - Ok
  • ran "Ipconfig /flushdns", "Ipconfig /renew" - Ok
  • Also ran (with restart) "netsh winsock reset" and "netsh winsock reset catalog" - Ok

What else can we check?
ASKER CERTIFIED SOLUTION
jana

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 3 Answers and 19 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 3 Answers and 19 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros