troubleshooting Question

Can ping by IP and by Hostname, but cannot RDP

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janaFlag for United States of America asked on
Remote Access
19 Comments3 Solutions513 ViewsLast Modified:
We have been working remote to another office computer for several weeks.  However, yesterday we cannot connect to it.   So we proceeded to verify the following:

  • Each of the PC IP ranges/segments  - Ok
  • System Ino >> Remote Settings >> Allow Remote Assistance... - Ok
  • System Ino >> Remote Settings >> Allow Remote Connections... - Ok
  • Comodo firewall permit each  others access - Ok
  • RDP port  being used - Ok
  • Ping IP address to/from each connected PC - Ok
  • Ping Host name address to/from each connected PC - Ok
  • ran "Ipconfig /flushdns", "Ipconfig /renew" - Ok
  • Also ran (with restart) "netsh winsock reset" and "netsh winsock reset catalog" - Ok

What else can we check?

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