We help IT Professionals succeed at work.

Exchange NDR error: 550 5.1.1

207 Views
Last Modified: 2017-11-19
I had a public folder that I deleted yesterday, I first disabled the email address on it,  and then deleted the folder.
I then created a mailbox, with the same email address.

Now when I try to email the new account, I get these errors.  Is there a manual way to update exchange, or what would I need to do to refresh exchange, or remove any of the old pointers to the public folder?

Delivery has failed to these recipients or groups:
DonorRelations
The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message.
If the problem continues, please contact your helpdesk.

Diagnostic information for administrators:
Generating server: ELIJAH.mydomain.org
IMCEAEX-_CN=Mail+20Public+20Folder_CN=Version+5F1+5F0_CN=3c14ab36-6368-48ed-9263-dc9fa42f04f7_CN=00000000D
F3907BF85C4AC4B86B4C6F77C575B740100D4DCFC0B6DD13947B7CD23D1F9A699860001C52FC1F50000@mydomain.org
Remote Server returned '550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found'
Original message headers:
Received: from ELIJAH.mydomain.org (192.168.100.131) by
 elijah.mydomain.org (192.168.100.131) with Microsoft SMTP Server (TLS) id
 15.0.1156.6; Tue, 14 Nov 2017 08:40:30 -0800
Received: from ELIJAH.mydomain.org ([fe80::97d:771a:ed09:476]) by
 elijah.mydomain.org ([fe80::97d:771a:ed09:476%12]) with mapi id
 15.00.1156.000; Tue, 14 Nov 2017 08:40:30 -0800
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Dan Andries <dan@mydomain.org>
To: DonorRelations <DonorRelations@mydomain.org>
Subject: test
Thread-Topic: test
Thread-Index: AdNdZ0fAM8YWEoyAT0qN9JJQH0yK6A==
Date: Tue, 14 Nov 2017 08:40:30 -0800
Message-ID: <f9216d42b63c45139641aea2037ce0bb@elijah.mydomain.org>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator: <f9216d42b63c45139641aea2037ce0bb@elijah.mydomain.org>
MIME-Version: 1.0
X-MS-Exchange-Transport-FromEntityHeader: Hosted
X-Originating-IP: [192.168.102.10]
Return-Path: dan@mydomain.org
Comment
Watch Question

Hemil AquinoNetwork Security Engineer
Distinguished Expert 2018

Commented:
This issue may occur if the on-premises mail-enabled user who represents the moved mailbox isn't stamped correctly with the target address. The Exchange server generates an NDR message because the on-premises Active Directory Domain Services (AD DS) can't locate the user in order to route the mail correctly.

1- Open the Exchange Management Console on your local Exchange 2010 server.
2- Click Microsoft Exchange On-Premises, and then click Recipients Configuration.
3- Right-click the user, and then click Properties.
4- On the E-mail Addresses tab, click Add, click SMTP Address, and then enter the email address. Use the alias@domain .mail.onmicrosoft.com format for the email address.
5- Select the name that you entered, and then click Set as Routing Address.
6- Click OK.
DanNetwork Engineer

Author

Commented:
I actually have exchange 2013, but no worries, I forgot to mention that. So I did what you said, I believe you wanted to make sure I have checked the checkmark where it updates the emailaddress based on the email policy in place.  

But it's still not working, I keep on getting the bounce back.

dr
Hemil AquinoNetwork Security Engineer
Distinguished Expert 2018

Commented:
Oh ok, but I need to ask you something before move further into this.
Did you delete the cache of that email in your computer? meaning when you type the email address in outlook then the auto complete list appear, you need to deleted, close outlook and re-enter that user.

Try that and see how it goes.
DanNetwork Engineer

Author

Commented:
yes, I did delete the outlook autocomplete cache.
Hemil AquinoNetwork Security Engineer
Distinguished Expert 2018

Commented:
Did you try using a different machine to send a test email to that specific address. Please do that, because you hint it's just right here

I had a public folder that I deleted yesterday, I first disabled the email address on it,  and then deleted the folder.
I then created a mailbox, with the same email address

That happened to me and it turned out that my machine was holding the cache of my email somehow.
DanNetwork Engineer

Author

Commented:
yes, I just did a test from a laptop, and I'm getting the same problem.
It's not a problem with my local machine, the problem is with my AD.
My AD is still pointing to the old public folder.
Hemil AquinoNetwork Security Engineer
Distinguished Expert 2018
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
DanNetwork Engineer

Author

Commented:
so I know for sure it's not #1 or #2 from your list.  It's either #3 or #4, I know for sure.

So yesterday, the email donorrelations@mydomain.org was a public folder and it was working fine, multiple people internally and externally was able to send emails to it.  The department supervisor did not want a public folder, but wanted that to be a mailbox, so email can be in the mailbox and also be forwarded on to someone else as well.

So I disabled the mail-enabled public folder called donorrelations (which had that email address), and then then deleted the folder.  Then I created a mailbox called donorrelations@mydomain.org
When I did some tests last night, it seemed to work,

I just did an external test and that works, so I can send an email from my gmail.com account to donorrelations@mydomain.org
But all my internal emails are failing.  This is strange.
Hemil AquinoNetwork Security Engineer
Distinguished Expert 2018

Commented:
I've found this. I never tried but you might give a shot

Went to the properties of the user.
Navigated to the e-mail address tab.
“Add” a new “Custom Address”
Filled in “type” as “X500″ and edited the massager address from outlook as per below and entred it as the address
Network Engineer
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Hemil AquinoNetwork Security Engineer
Distinguished Expert 2018

Commented:
That's good man. Keep a log of that.
DanNetwork Engineer

Author

Commented:
yes, thank you sir... I use onenote, and I added it to my one note !
DanNetwork Engineer

Author

Commented:
Thanks Hemil for your help.
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.