Office 365 blocking ability to access One Drive

Or that's what I think the issue is. When using Excel I see this message. The file is stored on my OneDrive account.

Error message from Excel
When I try and log into 365 to satiate the nag screen with my Office 365 accouint, from which this version of Office Premium was downloaded and installed,  I get this message.

Error message when you legitimately log into 365...
I can access the OneDrive account perfectly otherwise.

What's the solution?
Who is Participating?
Jian An LimConnect With a Mentor Solutions ArchitectCommented:
do you have email address also register as personally (in consumer realm)?

there are a lot of grey issues related to this and it is suggest you rename your microsoft account to something else.

the below is the blog that called the problem
Blue Street TechConnect With a Mentor Last KnightCommented:
Hi Ed,

Is your file located in OneDrive or OneDrive for Business? If it is located in OneDrive your are receiving this because that is a different account (personal). To resolve this move the file to OneDrive for Business, which will be in the same business account.

Also, if you open Excel and create a new file & save a new file do you receive the same message?

Let me know!
edhastedAuthor Commented:
I suspect you both hit the nail on the head and I have both types of account with the same name. Many thanks.

Having read that link how do you recommend I kill my personal account.
Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

Jian An LimSolutions ArchitectCommented:
if you read carefully in that link, the answer is actually in another link.

for your reference it is here
just give yourself another live account (for example and reassign it as default, then delete your domain)
edhastedAuthor Commented:
Many thanks.
Blue Street TechLast KnightCommented:
Glad we could help...thanks for the points!
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.