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Office 365 blocking ability to access One Drive

Posted on 2017-11-14
Medium Priority
Last Modified: 2017-11-18
Or that's what I think the issue is. When using Excel I see this message. The file is stored on my OneDrive account.

Error message from Excel
When I try and log into 365 to satiate the nag screen with my Office 365 accouint, from which this version of Office Premium was downloaded and installed,  I get this message.

Error message when you legitimately log into 365...
I can access the OneDrive account perfectly otherwise.

What's the solution?
Question by:edhasted
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LVL 27

Assisted Solution

by:Blue Street Tech
Blue Street Tech earned 1000 total points
ID: 42368639
Hi Ed,

Is your file located in OneDrive or OneDrive for Business? If it is located in OneDrive your are receiving this because that is a different account (personal). To resolve this move the file to OneDrive for Business, which will be in the same business account.

Also, if you open Excel and create a new file & save a new file do you receive the same message?

Let me know!
LVL 37

Accepted Solution

Jian An Lim earned 1000 total points
ID: 42370006
do you have email address also register as personally (in consumer realm)?

there are a lot of grey issues related to this and it is suggest you rename your microsoft account to something else.

the below is the blog that called the problem

Author Comment

ID: 42372006
I suspect you both hit the nail on the head and I have both types of account with the same name. Many thanks.

Having read that link how do you recommend I kill my personal account.
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LVL 37

Expert Comment

by:Jian An Lim
ID: 42372956
if you read carefully in that link, the answer is actually in another link.

for your reference it is here https://support.microsoft.com/en-au/help/11545/microsoft-account-rename-your-personal-account
just give yourself another live account (for example username.company@outlook.com) and reassign it as default, then delete your username@company.com domain)

Author Closing Comment

ID: 42373099
Many thanks.
LVL 27

Expert Comment

by:Blue Street Tech
ID: 42373100
Glad we could help...thanks for the points!

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