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Outlook 2010 MicrosoftAccount Prefix

Posted on 2017-11-14
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Last Modified: 2017-11-16
Hello,
I am attempting to connect my new windows 10 computer running Outlook 2010 to my Exchange server. It is Exchange 2013. When I first start Outlook it goes through the auto config to create the profile but stops on the final connection and a credentials box comes up with MicrosoftAccount\myemailaddress.com and asks for the password. The password that I would assume it wants is not the same as my domain login password. Any help with this would be appreciated.

I have deleted the profile and cleared all my windows credentials but it keeps doing this.

I have attached a file of the screen I am getting.
Gadwin-PrintScreenPro-Image_Redacted.pdf
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Question by:daskas27
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7 Comments
 
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Expert Comment

by:Kimputer
I see absolutely no problems here. This combo is often used and I see no bugs or anything. I only see a login problem, where you yourself already tell us you're not sure of the correct username/password. Your domain/mail admin or your email provider should know this best. For Experts here, it's just guess work. Username/password combinations are quite exact science. Guessing is of little use, if you have the official credentials already a phone call away.
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Expert Comment

by:CES
It's got to be some type of naming convention mismatch.  have you tried the following for the user name:

domain\username
username only
username@domain.local
username@domain.com
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Author Comment

by:daskas27
I am sure of my domain login password. It allows me to login and I can browse and access network resources. My PC that I replaced set up with no issues. It was a Windows 7 machine.
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Accepted Solution

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CES earned 2000 total points
Make sure Office 2010 is up to date.  Per technet, to work wit Exchange 2013, Outlook 2010 needs SP1 with November 2012 Cumulative Update:
http://support.microsoft.com/kb/2687623
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Author Comment

by:daskas27
got it.
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LVL 7

Expert Comment

by:CES
Side note, those are the minimum requirements.  You can and should patch beyond that
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Author Closing Comment

by:daskas27
Thank you
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