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Email  Multiple email accouunts to one user

Posted on 2017-11-14
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Last Modified: 2017-11-19
i have an exchange server i have multiple emails going to one user such as chris@domain.com and support@domain.com

i whould like to be able determin if the email was sent to chris or support and it not show just by the user account name is this possibly in exchange 2013 please see attached

thanks

chris
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Question by:Chris Bowden
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15 Comments
 
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Expert Comment

by:Gaurav Singh
there are two ways, check outlook email headers .
other is track email logs from exchange
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Expert Comment

by:Blue Street Tech
Hi Chris,

Aliases will always show in the mailbox as the primary mailbox name. Thus, if someone sends email to Support it will show as being sent to Chris. If you want email sent to Support to arrive in Chris' inbox but show/display as being sent to Support, then you need to remove the Support alias under Chris and make Support a Distribution Group with Chris as the Member. The additional benefit is that if you want to send email from Support, as a DG, you can by simply do so by adding yourself to the Send As permission. That way outside users will never know Chris is operating the Support mailbox. However, Chris will receive and be able to send as Support!

Let me know if you have any other questions!
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Author Comment

by:Chris Bowden
thanks for the reply ok is the a command i can run on the exchange server then to answer the question of the end user as i have alot of users with 5/6 addreses being deliverd to one account so if someone emailed support@mydomain.com... i can track the target email


thanks again for ur replys
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Expert Comment

by:Gaurav Singh
Hi ,

Get-MessageTrackinglog will help you. Refer below article to use it.

https://technet.microsoft.com/en-us/library/aa997573%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396
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by:Tom Cieslik
There is a way if you are using Outlook.

You need to switch View to PREVIEW
then go to  Change View / Manage Views
Select Preview from table and hit Modify

Capture.JPG
Then select COLUMNS

From Right remove what you don;t want to see and from Left add column "To"

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LVL 27

Expert Comment

by:Blue Street Tech
@Chris Bowden: You can easily do all this in the GUI. Do you actually want to do it in PowerShell?

@Tom Cieslik: But in Outlook, mailbox aliases will not show as the alias name but rather the mailbox name, which is not what the OP is looking for unless I am misunderstanding the question. What you are suggesting will only show the To column.
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by:Tom Cieslik
Not really

I have 3 aliases and if I change view and select TO column to show up, then I can see emails coming to all my email addresses
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by:Blue Street Tech
I have multiple aliases and I tried it your way and it yields what I am saying the alias doesn't show up but rather the default mailbox address. I'm running EXCH2016/Outlook 2016. Maybe this is a trait of an older Exchange version - what are you running? It definitely doesn't work this way in Exchange 2010+ (I'm pretty sure even in 2007 too). If you have a mailbox with multiple aliases and someone sends to one of the alias addresses the alias does not display on the To field but rather the Primary mailbox address does.
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Expert Comment

by:Tom Cieslik
In Outlook 2013 is working

You can see 2 aliases Tom Cieslik and IT, bot are mine

Capture.JPG
Maybe in new Outlook Microsoft have changed they way Outlook is acting. I can;t confirm since I;m not using Outlook 2016
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LVL 27

Expert Comment

by:Blue Street Tech
And you are using Exchange? This is an Exchange behavior not an Outlook one.
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by:Tom Cieslik
Exchange 2013
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Expert Comment

by:Blue Street Tech
interesting...this is not the default behavior.
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by:Tom Cieslik
There is another field but it require to change filter to All Mail Fields, then select E-Mail Account and Add it to View


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Author Comment

by:Chris Bowden
i have changed the view i still have the same issue
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LVL 24

Expert Comment

by:Tom Cieslik
Yes, I can confirm that is NOT possible.
Sorry I got confused. Outlook will always show you primary email address.
I got IT showing because this is my distribution group I've created, so this is workaround for you.
Remove all additional email addresses from your email field in Exchange. Create few distribution group with address your want to get email to (make sure you Exchange is accepting email to this address) and assign yourself to this groups.

This will give you list you're looking for in Outlook.

Sorry for misleading.
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