Excel closes without saving changes
Hi. All of a sudden, Excel is allowing me to close it without saving changes I've made. So, if I make a change, and click the red X to close Excel, Excel does not prompt me to save my changes -- it just closes. See video at HERE.
I uninstalled/reinstalled all of Office 2106 (this is an Office365 subscription), but that didn't fix it.
Any suggestions?
Thanks!
I uninstalled/reinstalled all of Office 2106 (this is an Office365 subscription), but that didn't fix it.
Any suggestions?
Thanks!
Repair Office and verify the status. to do so go to Control Panel > Programs > Programs and Features > Select the Office suite installed > Click on Change > Repair > Continue. Try Quick repair first and if it didn't help try Complete repair.
Does the workbook contain a macro?
Couple things come to mind....any macros? Probably not as you uninstalled and re-installed.
Check for virus/malware.
Do you see this if you open a new spreadsheet add some text then click on the red x?
Check for virus/malware.
Do you see this if you open a new spreadsheet add some text then click on the red x?
ASKER
Previous to reinstalling Office, I did the various repairs, and just tried again (just to be sure) -- No change.
There are no macros in the workbook -- As in the video, even if you open a new, blank workbook, the same problem occurs.
This just issue started a week or so ago. (So, before anyone asks -- I did not do the recent Windows 10 update to .1709)
--- thanks
There are no macros in the workbook -- As in the video, even if you open a new, blank workbook, the same problem occurs.
This just issue started a week or so ago. (So, before anyone asks -- I did not do the recent Windows 10 update to .1709)
--- thanks
Try starting Excel in safe mode and see if it continues,
start>run> excel /safe
start>run> excel /safe
How about creating a new User Account in Windows and retest.
Did you Try Windows System Restore ?
Make sure you have installed all security Updates.
https://support.office.com/en-us/article/Outlook-known-issues-in-the-June-2017-security-updates-3F6DBFFD-8505-492D-B19F-B3B89369ED9B
Did you Try Windows System Restore ?
Make sure you have installed all security Updates.
https://support.office.com/en-us/article/Outlook-known-issues-in-the-June-2017-security-updates-3F6DBFFD-8505-492D-B19F-B3B89369ED9B
ASKER
Ok ... interesting ...
In SAFE MODE, Excel does not have the problem. It prompts me to save my changes, as it should.
Also, I noticed that in "regular" mode, when I clock the red "X" to close Excel, it takes a while for it to close -- the cursor spins for a few seconds, then excel closes. But, this does not happen in SAFE mode -- Once I click the "X", I get the prompt immediately, click "Don't Save", and it closes Excel immediately.
In SAFE MODE, Excel does not have the problem. It prompts me to save my changes, as it should.
Also, I noticed that in "regular" mode, when I clock the red "X" to close Excel, it takes a while for it to close -- the cursor spins for a few seconds, then excel closes. But, this does not happen in SAFE mode -- Once I click the "X", I get the prompt immediately, click "Don't Save", and it closes Excel immediately.
ASKER CERTIFIED SOLUTION
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If none of the above fixed the issue then try to repair Excel from below link:
https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
SOLUTION
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ASKER
Thanks again!
Thanks for your feedback and I'm glad I could help.