Reinstall Windows 10

I need to reinstall Windows 7 Professional on a Dell workstation.  I was performing my initial set up, and I messed up my password, had to step away from it, and now I can't proceed.  I am at the point where it is requesting that I have to load the drivers, but I'm stumped.  Where do I get the drivers from?  What's next?  I only have a hardware warranty, so Dell is not very helpful.
Aaron GreeneProgrammerAsked:
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nobusConnect With a Mentor Commented:
i would use Dell's  factory restore:   http://www.dell.com/support/article/us/en/04/sln147555/how-to-restore-the-dell-factory-image-with-dell-backup-and-recovery?lang=en
To Restore Your Computer From The Windows Recovery Environment:
Restart your computer
While the computer restarts, press F8 to open the Advanced Boot Options menu
If the Advanced Boot Options menu does not open, wait for the Windows logon screen to appear. Then restart your computer and try again
Select Repair My Computer using the Arrow keys and press Enter to open the Windows Recovery Environment
On the first System Recovery Options window, click Next to select the default option
If you are prompted, log on as administrator to continue
On the Systems Recovery Options window, click Dell Backup and Recovery
In the Restore System window, select the backup file that you want to use to restore your system from the drop-down menu and click Next
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RaminTechnical AdvisorCommented:
Do you want to install Windows 7 or Windows 10 ?
Do you have any DVD or USB with Windows installation media ?
What is the exact model of your PC ?
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Aaron GreeneProgrammerAuthor Commented:
I want to install Windows 7 Pro, and I have the install media.
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RaminTechnical AdvisorCommented:
Is it a DVD or USB ?
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Aaron GreeneProgrammerAuthor Commented:
USB
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RaminTechnical AdvisorCommented:
Try to USE it with USB 2.0 port. it's a black USB port not Blue.

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Aaron GreeneProgrammerAuthor Commented:
I am using a USB 2.0 port. Windows starts. I select my language, agree to the license and select "Install a new copy of Windows". The next step is to select where do you want to install Windows. Here is where things go astray. No drives are found.
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Aaron GreeneProgrammerAuthor Commented:
I tried to use advanced options, but all options are disabled.
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Aaron GreeneProgrammerAuthor Commented:
Is it a bios problem?
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RaminTechnical AdvisorCommented:
Is it possible to take a photo of that screen and post here.
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Aaron GreeneProgrammerAuthor Commented:
Here are some screenshots
OneDrive-2017-11-14.zip
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RaminTechnical AdvisorCommented:
Try these:

Unplug the USB drive and Plug it back when windows ask you for driver.
Try with Another USB Port.
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Aaron GreeneProgrammerAuthor Commented:
I tried another port.  same results.

Is there a specific folder that I need to point to?
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RaminTechnical AdvisorCommented:
Go to Setup (BIOS) and Try to set IDE  for Hard disk mode,  save and exit.  if no success then try AHCI then save and exit and retest.
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RaminTechnical AdvisorCommented:
It has problem to recognize your Hard Disk.
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Aaron GreeneProgrammerAuthor Commented:
I restarted Windows and hit F2 to enter the set up. Where do I go to manage the hard drive?
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RaminTechnical AdvisorCommented:
It depends to your BIOS type and version, you have to look for something like this:

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RaminTechnical AdvisorCommented:
I think it  would be looking for SATA / IDE controller software. and if you change it to IDE you will not get that message anymore,

Make sure that you have the hard drive plugged into a 'normal' SATA port. The motherboard's documentation should specify which ones to use first.

Also If you try with a newer version of Windows 7 installation media  there is a chance that it contains the necessary drivers.

you can also download IDE, SATA, and chipset drivers and unpack them on your installation USB and use them when you asked for.

Another Option is  Upgrade your BIOS.
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Joe FulginitiNetwork EngineerCommented:
The problem you are having is you are missing the drivers for the hard disk controller.

Did your PC come with windows 10 and now you are trying to load windows 7 pro?

What is the model of you dell pc?
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Aaron GreeneProgrammerAuthor Commented:
It is a Dell T5810 that originally shipped with Windows 7 Pro. I messed up with my initial setup and entered a password that I can't remember. It only has a hardware warranty, so Dell is not helping. I have the service tag and express service code, so I can download anything I should need (per Dell).
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Aaron GreeneProgrammerAuthor Commented:
I am attempting to reinstall Windows 7 Pro
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Joe FulginitiNetwork EngineerCommented:
From another computer, download and extract the following file and put it on a flash drive.  This is the driver the computer is looking for.

https://downloads.dell.com/FOLDER04242928M/1/Storage-Controller_Driver_PMM53_WN32_6.711.6.0_A03.EXE

You need to run the exe file and click extract.
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RaminTechnical AdvisorCommented:
Try this method in this video:
https://www.youtube.com/watch?v=C4ECjkiGFYM
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Jackie ManCommented:
Agreed.

Factory restore is the easiest method. Just order the correct factory recovery media from Dell and start the computer from the recovery media.
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nobusCommented:
This expert suggested creating a Gigs project.
i thought he had a recovery partition, so no cd needed (last picture)
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