Cannot Enter Text in Firefox or Chrome, Only Edge

pjam
pjam used Ask the Experts™
on
I cannot type a URL or type a search in FF or Chrome.  I can in Edge which is what I am using now.
My AV is Kaspersky Total Defense, and I am beginning to think that is the culprit.
Windows 10 Pro 64-bit
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RaminTechnical Advisor

Commented:
Did you try to reset Chrome ?

1. Click on the menu tab (located in the top right of your browser)
2. Click on More Tools and click on Clear Browsing Data
3. In this menu, ensure the following options are ticked:
- Browsing History
- Download History
- Cookies and other site plug-in data
- Cached images and files
4. Then click on Clear Browsing Data

Uninstall and reinstalling Chrome is another option.

Also create a restore point and Disable or Uninstall your Antivirus and verify the status.
Sometimes something extraneous can cause this,  like plugging in a USB stick.

Author

Commented:
Ramin,
No success with 1 through 4, haven't tried uninstalling Chrome or disabling Kaspespersky yet.  Will do so and report back.  FF is preferred browser as I need it for Ubiquiti Wireless.
Thomas,
No USB sticks active.
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RaminTechnical Advisor

Commented:
Did you shutdown your PC, Power on and retest the issue ?

Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

Useful links:
https://support.mozilla.org/kb/Safe+Mode 
https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Author

Commented:
Restarted, exited Kaspersky, ran Safe Mode in FF, restarted with add-ons disabled.  Could type for brief time then not anymore??  Very puzzling, still can only enter text in Edge.
RaminTechnical Advisor

Commented:
Try below key combination and check the results.
Hold Down Windows key, then press F9 or Hold Down Windows key, then press FN+F9

Did you try uninstalling and reinstalling Firefox ?
Technical Advisor
Commented:
Please create a new User Account as administrator and switch into it and verify the status.



Also you can try  Windows 10  Repair Install with an In-place Upgrade.
 
You will not lose any data files or Apps if you follow the Instructions.

    Go to the Windows 10 Media Creation Tool from this link:

https://www.microsoft.com/en-us/software-download/windows10
   
Click on Download Tool Now, save it on desktop,  then run it as Administrator, accept license agreement, then Choose

Upgrade This PC Now, let Windows to Update drivers. make sure that Keep Personal Files and Apps  is Selected  and let the Windows do the rest.

Note: The Procedure takes at least one hour.

Author

Commented:
Ramin,
Nothing for:  Hold Down Windows key, then press F9
Hold Down Windows key, then press FN+F9 opened File Explorer
New account same issue with FF
Uninstall FF and re-install no change.
I downloaded Media Creation Tool, may try it later.

Author

Commented:
Ramin,
I did not run "Upgrade this PC Now", I ran the Tweaking.com repair.
I can type entries now, but not quite right yet.  So when I get a chance I will run that.

Author

Commented:
Sorry clicked the wrong box,
Thanks Ramin
RaminTechnical Advisor

Commented:
You're welcome.

Author

Commented:
Ramin,
Ran PC Update, working well again.

Thanks
RaminTechnical Advisor

Commented:
You're welcome and I'm glad I could help.

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