asked on

Cannot Enter Text in Firefox or Chrome, Only Edge

I cannot type a URL or type a search in FF or Chrome. I can in Edge which is what I am using now.
My AV is Kaspersky Total Defense, and I am beginning to think that is the culprit.
Windows 10 Pro 64-bit

Ramin

Did you try to reset Chrome ?

1. Click on the menu tab (located in the top right of your browser)
2. Click on More Tools and click on Clear Browsing Data
3. In this menu, ensure the following options are ticked:
- Browsing History
- Download History
- Cookies and other site plug-in data
- Cached images and files
4. Then click on Clear Browsing Data

Uninstall and reinstalling Chrome is another option.

Also create a restore point and Disable or Uninstall your Antivirus and verify the status.

Thomas Zucker-Scharff

Sometimes something extraneous can cause this, like plugging in a USB stick.

pjam

ASKER

Ramin,
No success with 1 through 4, haven't tried uninstalling Chrome or disabling Kaspespersky yet. Will do so and report back. FF is preferred browser as I need it for Ubiquiti Wireless.
Thomas,
No USB sticks active.

Ramin

Did you shutdown your PC, Power on and retest the issue ?

Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

Useful links:
https://support.mozilla.org/kb/Safe+Mode
https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

pjam

ASKER

Restarted, exited Kaspersky, ran Safe Mode in FF, restarted with add-ons disabled. Could type for brief time then not anymore?? Very puzzling, still can only enter text in Edge.

Ramin

Try below key combination and check the results.
Hold Down Windows key, then press F9 or Hold Down Windows key, then press FN+F9

Did you try uninstalling and reinstalling Firefox ?

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Ramin

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pjam

ASKER

Ramin,
Nothing for: Hold Down Windows key, then press F9
Hold Down Windows key, then press FN+F9 opened File Explorer
New account same issue with FF
Uninstall FF and re-install no change.
I downloaded Media Creation Tool, may try it later.

pjam

ASKER

Ramin,
I did not run "Upgrade this PC Now", I ran the Tweaking.com repair.
I can type entries now, but not quite right yet. So when I get a chance I will run that.

pjam

ASKER

Sorry clicked the wrong box,
Thanks Ramin

Ramin

You're welcome.

pjam

ASKER

Ramin,
Ran PC Update, working well again.

Thanks

Ramin

You're welcome and I'm glad I could help.