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iOS: Office for iPad® and iPhone® requires iOS 10.0 or later. Office for iPad Pro™ requires iOS 10.0 or later.<br />
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Source: <a href="https://products.office.com/en-us/mobile/office" rel="ugc">https://products.office.com/en-us/mobile/office</a><br />
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When you purchased your Office 365 subscription, have you read the requirements above?<br />
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If no, if your iPad cannot run iOS 10, you only way us to trade in your old iPad with a new one, but it depends on which iPad version you have.
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iOS: Office for iPad® and iPhone® requires iOS 10.0 or later. Office for iPad Pro™ requires iOS 10.0 or later.

Source: https://products.office.com/en-us/mobile/office [https://products.office.com/en-us/mobile/office]

When you purchased your Office 365 subscription, have you read the requirements above?

If no, if your iPad cannot run iOS 10, you only way us to trade in your old iPad with a new one, but it depends on which iPad version you have.

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enough information to confirm an answer
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Office 365 works on my laptop but no on my ipad
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Office 365 works on my laptop but no on my ipad

Office 365 on an ipad

iPad is an iOS-based line of tablet computers built around the device's multi-touch screen, including a virtual keyboard. The iPad includes built-in Wi-Fi and cellular connectivity on select models. An iPad can shoot video, take photos, play music, and perform Internet functions such as web-browsing and emailing. Other functions – games, reference, GPS navigation, social networking, etc. – can be enabled by downloading and installing apps.

iPad

Microsoft Office is an integrated suite of applications that includes Outlook, Word, Excel, Access, PowerPoint, Visio and InfoPath, along with a number of tools to assist in making the individual components work together. Coding within and between the projects is done in Visual Basic for Applications, known as VBA.

Microsoft Office

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.

Microsoft 365

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.