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MSP help desk

Kevin Caldwell
Kevin Caldwell asked
Hi.  I am a small MSP and so far have not really needed a way for customers to send help requests via an icon in the system tray or something similar.  they just call or email us.   But as things get bigger, I am finding it would be more helpful.  I am looking for a something that would allow the customer to click on an icon in system tray and they could send in a service request.  This program could also be monitoring the desktop for issues.   Also, could be integrated with the anti-virus program.  Looking for ideas and something affordable, being a small company here.
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Scott CSenior Engineer
Kaseya.  https://www.kaseya.com/

Does everything you are looking for.

Monitors, pushes software, updates, remote connect, and you can right-click the icon in the tray to contact support.
VP Operations at Cook's Computer
Take a look at OneComodo all the basics for free. I have been testing it for about a month with around 25 computers and it is decent for the price. Here is a link to the info.
Kevin CaldwellOwner of RUseeingRed Tech Solutions


Hi Guys.  Thanks for the recommendations.  I will do some research and figure out the best way to go.
Robert OrnelasVP Operations at Cook's Computer

There is no best solution here as the best answer would depend on the author. Scott and myself both have great answers.