Hi. I am a small MSP and so far have not really needed a way for customers to send help requests via an icon in the system tray or something similar. they just call or email us. But as things get bigger, I am finding it would be more helpful. I am looking for a something that would allow the customer to click on an icon in system tray and they could send in a service request. This program could also be monitoring the desktop for issues. Also, could be integrated with the anti-virus program. Looking for ideas and something affordable, being a small company here.