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Hi Guys. &nbsp;Thanks for the recommendations. &nbsp;I will do some research and figure out the best way to go. <br />
Kevin
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Hi Guys.  Thanks for the recommendations.  I will do some research and figure out the best way to go.
Kevin

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There is no best solution here as the best answer would depend on the author. Scott and myself both have great answers.
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There is no best solution here as the best answer would depend on the author. Scott and myself both have great answers.

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Hi. &nbsp;I am a small MSP and so far have not really needed a way for customers to send help requests via an icon in the system tray or something similar. &nbsp;they just call or email us. &nbsp; But as things get bigger, I am finding it would be more helpful. &nbsp;I am looking for a something that would allow the customer to click on an icon in system tray and they could send in a service request. &nbsp;This program could also be monitoring the desktop for issues. &nbsp; Also, could be integrated with the anti-virus program. &nbsp;Looking for ideas and something affordable, being a small company here.
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Hi.  I am a small MSP and so far have not really needed a way for customers to send help requests via an icon in the system tray or something similar.  they just call or email us.   But as things get bigger, I am finding it would be more helpful.  I am looking for a something that would allow the customer to click on an icon in system tray and they could send in a service request.  This program could also be monitoring the desktop for issues.   Also, could be integrated with the anti-virus program.  Looking for ideas and something affordable, being a small company here.

MSP help desk

A desktop computer is a personal computer designed for use at a single location due to its size and power requirements, usually by one person. The most common configuration has a case that houses the power supply, motherboard, disk storage (usually one or more hard disk drives and optical disc drives); a keyboard and mouse for input; and computer monitor and printer for output. The case may be oriented horizontally and placed atop a desk or vertically and placed underneath or beside a desk.