Visio 2016 can not save ~URGENT~

mcrmg
mcrmg used Ask the Experts™
on
Hi,

I installed Visio 2016 on my boss's pc today. But when he tried to save the drawing. the error says

"there is not enough memory to complete the requested action"

any ideas?

thanks
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ITSysTechSenior Systems Administrator

Commented:
Could you post the Error Number please?

Author

Commented:
There is no error number. just a pop up error window.

He is not using any PDF in his drawing. Just some regular organization chat. thanks
ITSysTechSenior Systems Administrator

Commented:
Also, is this a fresh install of Visio 2016 or did he have a previous version?
D

Commented:
If it is an Error 1416:

Causes of Error 1416
Corrupt download or incomplete installation of Microsoft Visio software.
Corruption in Windows registry from a recent Microsoft Visio-related software change (install or uninstall).
Virus or malware infection that has corrupted Windows system files or Microsoft Visio-related program files.
Another program maliciously or mistakenly deleted Microsoft Visio-related files.
Runtime Errors such as “Error 1416” can be caused by a variety of factors, so it is important that you troubleshoot each of the possible causes to prevent it from recurring.

Author

Commented:
he had Visio 2003 (I know......), and I uninstalled prior installing the new Visio 2016.  1416 was popup yesterday in 2003. (there was a code yesterday, but not in 2016)

thanks
ITSysTechSenior Systems Administrator

Commented:
Were you able to reboot after uninstalling Visio 2003 or was Visio 2016 installed without rebooting?

Author

Commented:
yes, I made sure pc was rebooted after uninstalling 2003 first.
Senior Systems Administrator
Commented:
I would start by deleting all the temp files, there might be something in there causing issues. At the run command type %temp% than hit okay and delete everything in there and reboot.

Edit: I would assume the C:\ drive has plenty of space left?

Author

Commented:
I will try it later......yes, C has plenty of space...thanks

Author

Commented:
works..thanks

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