cames01
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proofpoint issue
We are somewhat new to Proofpoint and an issue started last week that I can't figure out how to address. One of our users sends emails back and forth with somebody he does business with. Starting last week, email exchanges between the two sides are getting blocked as spam. I was able to fix inbound emails with the whitelist but I haven't been able to figure out how to address outbound emails from our side that are getting quarantined as spam.
How do you figure out why outbound emails are being blocked and then fix the issue? Thanks in advance.
How do you figure out why outbound emails are being blocked and then fix the issue? Thanks in advance.
ASKER
I had checked on that and we are not blacklisted. Also, it is only that one email domain that Proofpoint flags as spam when the user tries to email different addresses at that business. He can email anybody else just fine.
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ASKER
First off, thanks for the responses that my question received. It turns out that the domain that our user was trying to email was blocked globally by Proofpoint. Strangely, the domain is not on any black lists that I can find. So, I don't know what Proofpoint uses for global blocks.
Proofpoint is looking into removing the domain from the master block list. Not sure if they will or not.
Proofpoint is looking into removing the domain from the master block list. Not sure if they will or not.
https://mxtoolbox.com