Windows UPdates failing on 10 Pro

HI,

Dell XPS used to be on domain, but now in workgroup off the network.

UPgraded from 7 Pro to 10 Pro and noticed it is not getting any windows updates. It fails with the attached.

I removed it from the domain because it seemed to be group policy was holding it back from getting updates, and put it in its own workgroup. No change.

I have checked local group policy, nothing in there that should be preventing it from drawing updates down.

All update and related services are set to automatic and running.

Downloaded and installed the creator's update, no difference.

Ran the windows update diagnostic, and it fails with error 0x803c0103.

No issues with internet connectivity.

Any help appreciated.
Capture.JPG
mewtdAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

RaminTechnical AdvisorCommented:
Below issues can also cause such a problem:

•Bad Internet connection - Check with Windows Troubleshooter
•Microsoft's Servers are down - Wait for a few hours and retest
•You have a firewall installed - Disable firewall and Retest
•You're using a proxy server - you probably know if you are using a proxy server
•There is a problem with your network settings - Run the Network Troubleshooter

Note: Before making any serious changes to your system you should wait for a few days to see if the error goes away on its own.


                                                             * * * * *

Open an elevated command prompt and execute the sfc /scannow command to repair system files.

Run DISM tool to fix Windows updates error:
https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness-tool
0
mewtdAuthor Commented:
Hi Ramin, thanks for your ideas.

Please see response for each:

•Bad Internet connection - Check with Windows Troubleshooter [No issues]
•Microsoft's Servers are down - Wait for a few hours and retest [This has been ongoing for about a week]
•You have a firewall installed - Disable firewall and Retest [Tested - no change]
•You're using a proxy server - you probably know if you are using a proxy server [ Not using Proxy]
•There is a problem with your network settings - Run the Network Troubleshooter [No problems reported]

 Note: Before making any serious changes to your system you should wait for a few days to see if the error goes away on its own.


                                                              * * * * *

 Open an elevated command prompt and execute the sfc /scannow command to repair system files. [Ran - no issues with system files]

 Run DISM tool to fix Windows updates error:
https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness-tool [Ran it, but it failed with an unspecific error, please see attached]
Capture2.JPG
0
RaminTechnical AdvisorCommented:
How about Antivirus ?
Are your using any Encrypted software on your PC ?
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

mewtdAuthor Commented:
Hi - just windows defender, I turned it off, no change.
No encryption, bit defender is not turned on
0
RaminTechnical AdvisorCommented:
Please check the Status of the Cryptographic Services and post the result.
Run Services.msc and check it.
0
mewtdAuthor Commented:
Hi - running, and set to automatic...
Capture3.JPG
0
RaminTechnical AdvisorCommented:
Please Disable UAC (User Account Control) Temporary,  restart your PC and Run DISM again.
0
RaminTechnical AdvisorCommented:
Next Step is  Windows 10  Repair Install with an In-place Upgrade.
 
You will not lose any data files or Apps if you follow the Instructions.

    Go to the Windows 10 Media Creation Tool from this link:

https://www.microsoft.com/en-us/software-download/windows10
   
Click on Download Tool Now, save it on desktop,  then run it as Administrator, accept

license agreement, then Choose

Upgrade This PC Now, let Windows to Update drivers. make sure that Keep

Personal Files and Apps
 is Selected  and let the Windows do the rest.

Note: The Procedure takes at least one hour.
1
mewtdAuthor Commented:
OK, will do. I ran the creators update already, but didn't take the download tool option, will try that and report back!
1
Mitul PrajapatiIT SupervisorCommented:
To update the windows:

(1) Background Intelligent Service, Windows Update services must be running



As such you have remove the computer from domain and If in your company domain has WSUS application is installed then go to registery editor and make these 2 changes and reboot the computer will sort out your issue.

Follow this:

(2)

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

from above path Delete WUServer and WUStatusServer entry.   (If it is exist)

(3)

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

 DoubleClick on UseWUServer and change the value to 0.

(USEWUServer value 0 mean takes update from Microsoft Website)
(USEWUServer value 1 mean takes update from WSUS Server)

Do not forget to reboot the computer after making this changes

Hopefully, this will work.
1

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
mewtdAuthor Commented:
Have to award points to this answer only, as it was the only solution that worked, but thank you for all suggestions.
1
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Updates

From novice to tech pro — start learning today.