thierry MOURLANNE
asked on
EPSON LQ 590
Hello,
Since yesterday my EPSON LQ590 an a PC Windows 7 pro doesn't work. The computer sees my printer connected but when I send a document, nothing happens. The spooler see the document then is empty and the PC says the document is printed... but the printer doesnt move. I disinstalled the printer change the USB connecter. The printer is automatically reinstalled when I connect the USB cable but the problem persists.
Is my printer out ?
Thank you
Since yesterday my EPSON LQ590 an a PC Windows 7 pro doesn't work. The computer sees my printer connected but when I send a document, nothing happens. The spooler see the document then is empty and the PC says the document is printed... but the printer doesnt move. I disinstalled the printer change the USB connecter. The printer is automatically reinstalled when I connect the USB cable but the problem persists.
Is my printer out ?
Thank you
Just because Windows recognizes a device doesn't mean that it still works.
Try a self test on the LQ-590 (see page 43 in the user manual)
https://files.support.epson.com/pdf/lq590_/lq590_u1.pdf
That will tell you if the mechanics are still OK. If the Self-Test works then try the other troubleshooting tests different cables, USB ports or even another PC. If the self test fails then the printer may need replacing.
Try a self test on the LQ-590 (see page 43 in the user manual)
https://files.support.epson.com/pdf/lq590_/lq590_u1.pdf
That will tell you if the mechanics are still OK. If the Self-Test works then try the other troubleshooting tests different cables, USB ports or even another PC. If the self test fails then the printer may need replacing.
first i look in devices and printers - does it show there as online and default printer? no errors or problems ?
if all is ok, i would uninstall the printersoftware completely, disconnect the USB cable
and NOW reinstall the printer software - only connect it when asked for
that should work
if all is ok, i would uninstall the printersoftware completely, disconnect the USB cable
and NOW reinstall the printer software - only connect it when asked for
that should work
Does this happen from all applications and all documents? If just 1 doc, try recreating that one. If just one app, try reinstalling or repairing it.
If you print via a server (unlikely, I guess, with an LQ) then you need to do those steps on the server.
I disinstalled the printerIf you just deleted the printer from Devices & Printers, that may not do the job. Instead, first delete it. Then click on any other printer (even the XPS driver) and select Print Server Properties from the menu that appears at the top. Click the Drivers tab and delete all instances of the printer from the list. Then reinstall.
If you print via a server (unlikely, I guess, with an LQ) then you need to do those steps on the server.
It probably has to do with Windows Update KB4048955.
No solution as of yet:
https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/epson-printer-stops-working-on-windows-10-after/23fcb182-efde-4a3e-8c8b-f0ff23c1aef8
No solution as of yet:
https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/epson-printer-stops-working-on-windows-10-after/23fcb182-efde-4a3e-8c8b-f0ff23c1aef8
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ASKER
Exact, Thierry van Mourik, an other friend called me this morning for the same problem on the sape printer. I think the last update of Windows 7 pro (same windows configuration on the 2 PCs) contains a problem. Thank you for this solution !
Microsoft made a fix as it seems:
https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
ASKER
Exact, the solution was to remove the update and wait Microsoft fix.
For instructions on how to print configuration pages check here