Shared email address not delivering all emails to each location (Outlook 2007).


At our office we use one shared office email address and are receiving e-mails to 10 locations via Outlook 2007. The last few months email are not showing up on on every desktop (for many years they did). I have reconfirmed they all have "leave a copy of messages on server" checked.

We are not against upgrading versions but it's a large expenditure and we would only do that if we were sure that solves the problem.

Separating the emails (one per station) is not a viable option since everyone check the general email box.

Any ideas?
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Davis McCarnOwnerCommented:
If your locations are using different ISP's, I'll bet that one or more of them is rejecting those emails.  Lurking in the background, you're emails all get scanned multiple times for spam/viruses and often there is almost nothing the end users can do about it.  Here, in Charlotte, NC, USA,  Spectrum/Time Warner has been wreaking havoc on email since late September with the two uglies being that it will work 80% of the time and, in most cases, nobody gets any notification of why.
David Johnson, CD, MVPOwnerCommented:
don't use pop but imap for shared access or you will have problems. Pop3 isn't designed for shared access

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Hanno P.S.IT Consultant and Infrastructure ArchitectCommented:
If you use pop, it's easy to loose an email if one of the users deletes the message 'locally' and it will also be deleted on the server.
It is much better to use IMAP and not POP for shared access.
Even better, not to download the messages to the PC rather than leving them on the server -- and using IMAP to work with the mailbox.
burkem3434Author Commented:
Thanks everyone I was thinking of switching to imap but do have some concerns about the slow down form syncing as it grows larger. I’ll give a shot this week and follow up.
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