Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Troubleshooting
Research
Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Sudden loss of network access by workstation running Windows 10 1709

Avatar of Wilf
WilfFlag for Canada asked on
NetworkingWindows OS
3 Comments1 Solution165 ViewsLast Modified:
I have a computer on the network that suddenly stopped connecting to the network.  The icon in the lower right corner has a small red x in it.
When looking at the status on the network adapter, the details page is blank.
Nothing in the system devices is off side.  The network adapter status is that the device is working.

I tried a wireless adapter, and it could see the wireless sources, but could not connect.
I removed the hard drive, temporarily installed another drive and installed windows 10 Pro version 1709.

The network adapter works fine, so that would rule out a hardware issue.

I will try a repair of the existing windows installation, but otherwise may have to do a clean install.

The only errors showing up in the event logs are to do with the roaming profile not being found which makes sense.

If I try disable the firewall, the mouse pointer turns to a circle and pulsates with the computer freezing

the computer runs SEP 14.0.1 the newest release