Updates are available, Windows 10 pro

Tim Grier
Tim Grier used Ask the Experts™
I have a Windows 10 Pro, version 1703, OS build 15063.674 64-bit computer. This computer is being controlled via Connectwise Automate or Labtech as it used to be called. The patches are being approved and installed via their Patch Manager plugin.

Several times a day, the user will get the popup indicating that Updates are available. The attached file shows it. Unless the user clicks on the View Updates Button, they are unable to do anything else until they do so. When the View Updates button is clicked, the Windows Settings screen is shown. When Updates and Security icon are clicked, the screen shows at the top 'Your computer is being controlled by Admin' which is what is displayed on all of our computers that we are monitoring.

This is the only computer out of over 100 end points that is giving us this problem. All the critical and important updates have already been applied per the Patch Manager plugin.

I have run CCleaner, Malwarebytes Pro, checked the logs, but cannot find how or why this popup is occurring.
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
This is the only computer out of over 100

Start with DISM

Open cmd.exe with Run as Administrator. Run dism.exe /online /cleanup-image /restorehealth

Allow to complete and then run SFC /SCANNOW.  Make sure it does not report errors.

Shut down, start up, and test.

If the above does not work, run a Windows 10 Repair Install

Go to the Media Creation Link


Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
Distinguished Expert 2017
While you say this is only one computer out of 100, a better question might be how the user using this computer differed from the users using the other 99. I.e. This user might be a member of a group to whom rights have been delegated to manage updates and this is the reason this user is presented with the update prompt.

Check control panel, settings of the client installed agent on the system whether it switched out to interactive.....
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Thank you and I was happy to help.

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