unable to update CCleaner

Hello and Good Evening Everyone,

             Apparently, there is a newer version of CCleaner but I am unable to update my current one to it.   Whenever I attempt to do it, the following happens:  Can't reach this page.  Make sure you have the right web address http://www.piriform.com with the options to search http://www.piriform.com on Bing or Refresh.  When I click Details at the bottom of the page,  I get a technical error with the following information: There was a temporary DNS error. Try refreshing the page.
Error Code: INET_E_RESOURCE_NOT_FOUND

              At this point, I am not sure exactly what to do in this situation.  Should I uninstall my outdated version of CCleaner and Google for the most current one, download it, and install?  Or, is it possible to somehow troubleshoot the problem with the pre-installed version of CCleaner?

              Thank you

              George
GMartinAsked:
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JohnBusiness Consultant (Owner)Commented:
What browser and OS are you using. http://www.piriform.com comes up fine in Edge and Chrome on Windows 10. I can download the newest version .
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Dave BaldwinFixer of ProblemsCommented:
It also comes up fine in Firefox on Windows XP.
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GMartinAuthor Commented:
Hi

             I am using Google Chrome and my OS is Windows 10.  I have not tried going directly to their site.  Basically, when I open CCleaner, I get a a message indicating that a newer version is available with the option to visit the site to download the latest version.  The error messages noted within this post occur after I select Yes to download the latest version from within CCleaner.

             George
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JohnBusiness Consultant (Owner)Commented:
Just go to their site and download the newest version. Running that should update your current installation.
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nobusCommented:
well - i stay away from ccleaner - i've no need for it -so i would just UNinstall it
why do you want it George?  everything it does can be done with windows tools
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JohnBusiness Consultant (Owner)Commented:
I agree with nobus and do not use it, but we have pointed you to a solution. Did you try downloading it as suggested and then installing it?
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fred hakimRetired ITCommented:
Assuming you can reach the piriform homepage (its not blocked by the DNS server you or your company is using).  You may have a very old version of software.  Its possible the update link built in may have changed over time.  

This can be true for any older self updating software you don't keep up to date.   Somewhere along the years, the authors may need to cut over to a new update site or method.  Aliases, parallel servers and interim updates usually manage the transition,  but at some point they need to cut the rope.  After that, direct self update stops working on versions older than when the target location was corrected.  

Its really not worth spending any time about, just uninstall the old version,  go to piriform directly and get their latest.   As noted above.
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BillDLCommented:
What version do you currently have installed?

Are you aware of the Security Notification by Piriform (owned by Avast) on Monday, September 18, 2017 regarding the 32-bit version 5.33.6162 of CCleaner and version 1.07.3191 of CCleaner Cloud?

http://www.piriform.com/news/release-announcements/2017/9/18/security-notification-for-ccleaner-v5336162-and-ccleaner-cloud-v1073191-for-32-bit-windows-users

They say it was "compromised in a sophisticated manner", which is just techno-speak for "somebody replaced the download with a virus-infected one".

There have been several fresh and clean updates since then, but if you have the affected version it is possible that the malware it installed could be preventing you from going to the Piriform site by clicking the update pop-up.  I use Ccleaner for a limited number of functions.  I always download it directly from the Piriform website, save the download, and run it to update, but IF your version is the affected version you should uninstall it and scan for malware before installing a fresh version.
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GMartinAuthor Commented:
Hello and Good Evening Everyone,

             I guess I was being somewhat naive about what to expect with respect to the best solution.  For instance, it never crossed my mind to check out the integrated cleanup tools available within Windows 10.  Therefore, I went along with Nobus solution to simply uninstall CCleaner and simply use the cleanup tools given within Windows 10.  Everything is fine now.

             Thanks everyone for your shared input.

             George
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JohnBusiness Consultant (Owner)Commented:
You are very welcome and I was happy to help as always.
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BillDLCommented:
Thank you George
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nobusCommented:
it was a pleasure to assist you
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