To troubleshoot TSM Errors and Codes started with RC= and ANS/ANE ?

patron
patron used Ask the Experts™
on
I am looking for best practice to be followed  to understand TSM -Server/Client Error Messages and RC Codes

Like ANS4174E and RC=-1 or RC=4379..there are many messages and code needs to be looked further for appropriate solution /fixed @ Windows/VMware level

Recently error i am facing is  VM Backup is failed due to
ANS4174E Full VM backup of VMware Virtual Machine 'VMName' failed with RC=4379 mode=Incremental Forever - Incremental, target node name='nodename', data mover node name='movername

So how can we fix such issues by following best practise  and check marks.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
Discuss the error messages with the back vendor.
Hi,
those code errors are produced by TSM client, which uses vmware API to talk to vCenter.
RC=-1 and RC=4379 are among the most recurrent errors but their correnspondence is not unique (it may depend by many factors).

You should look deeper into the error log, which by default (unless changed into dsm_xxx.opt file) is in  path:
C:\Program files\tivoli\tsm\baclient

You need to understand that while TSM is alerting those errors it may not be itself the cause of the problem: it is usually something wrong either on vmware environment or the guest VM itself.
So I usually track the error by looking at error and see explanation into dsmxxx.log.

Then I go an check if:
1. datastore has sufficient space to place the snapshot (make enough space to place the temporary snapshot and pay attention for bigger VM)
2. guest vm partition disk is not full (free space on C:\ partition)
3. guest vm has got no windows update pending (reboot vm guest)

90% of issues are above the 3 mentioned.

 hope this helps
max
patronTechnical consultant

Author

Commented:
Great help -Thanks, yes , we are following the same and further looking more into dsmsched and dsmerror file

need to understand if there are any more best practise  like for service   to be verified  or any more prechecks as you mentioned above and further vendor can be involved
Success in ‘20 With a Profitable Pricing Strategy

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Hi,
you may want to read this:
http://www-01.ibm.com/support/docview.wss?uid=swg21662673

although please note that it is not very accurate (diagnoses as i said are not always unique but might depends on something else): you need to map it nto your environment.

max
My answer was helpful

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial