Unable to open Microsoft Office 2010 native documents in SharePoint 2016

I am unable to access Microsoft Office (Word; PowerPoint etc.) documents in SharePoint 2016.
I receive the error "No connectivity with the server.  The file 'https://xxx.domain.ie/sites/org' can't be opened because the server couldn't be contacted.
Adobe PDF documents are accessible .
Operating System - Microsoft Windows 7 -  Full patched to latest software revisions.
fsaiexpertFSAI ExpertAsked:
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Walter CurtisSharePoint AEDCommented:
This could be a few different things causing this. Here are a few questions to help troubleshoot:

  • How are you trying to open the files? for example, clicking on the file name in SharePoint, browsing for the file from word, some other method?
  • Are you using office online server?
  • Are the files in the document library the user is accessing or are there links to the file that are in the document library?
  • Can the server be contacted?

The answers to those questions may help find a solution...
fsaiexpertFSAI ExpertAuthor Commented:
Opening the file from SharePoint in the native MS Office client (Word; Excel etc.)
SharePoint server is online and contactable - can get a ping return.
SharePoint server is hosted locally (not O365)
Walter CurtisSharePoint AEDCommented:
Opening the file from SharePoint in the native MS Office client (Word; Excel etc.)

Good information so far,

How are you opening? Opening Word and then trying to open the file either by using a most recently used link or maybe browsing to the file that may be mapped in Windows explorer. Or are  you double clicking on the file directly in the document library in SharePoint?

Also, does the user have to log in to SharePoint or do they access it automatically when they open SharePoint? (meaning they are using pass through authentication.)


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Walter CurtisSharePoint AEDCommented:
Information provided is accurate and correct. Post stopped responding however.
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