SCCM 2012 Remote Tools Agent

Oscar Powers
Oscar Powers used Ask the Experts™
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We use SCCM 2012 to remote our user computers.
RDP works on all computers but Remote Control only works on some ones.
I check some of these failing computers and SCCM client is installed and the Remote Control setting enable.
If I run "Msiexec /i Client.msi SMSFULLREMOTETOOLS=1" this fix the problem.  Apparently the Remote Tool component is missing in these computers.
Is it a way to fix this problem remotely?
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A Q ChoudaryJunior Linux Engineer

Commented:
Two suggestion for you first need to check version and second update all package and plugin

Author

Commented:
Thanks for you comment, we have SCCM version 1702.
When I update the SCCM, it automatically updates the client on all computers.
The problem is not on all computers I think like one for every ten computers.
I fixed sending a repair client command and five minutes later I can access this PC.
I need a solution to avoid this issue or a way how to troubleshoot the problem.
A Q ChoudaryJunior Linux Engineer

Commented:
Sir, you need to verify physically these system:
1First you need to check up any antivirus on these system
2second you need to check up group policies and any restriction .
after these check up hope you get solution
Thanks for you help. For now I will fix the issue on a case base.
I will close the question.
Seth SimmonsSr. Systems Administrator

Commented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: Oscar Powers (https:#a42406668)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

seth2740
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