Oscar Powers
asked on
SCCM 2012 Remote Tools Agent
We use SCCM 2012 to remote our user computers.
RDP works on all computers but Remote Control only works on some ones.
I check some of these failing computers and SCCM client is installed and the Remote Control setting enable.
If I run "Msiexec /i Client.msi SMSFULLREMOTETOOLS=1" this fix the problem. Apparently the Remote Tool component is missing in these computers.
Is it a way to fix this problem remotely?
RDP works on all computers but Remote Control only works on some ones.
I check some of these failing computers and SCCM client is installed and the Remote Control setting enable.
If I run "Msiexec /i Client.msi SMSFULLREMOTETOOLS=1" this fix the problem. Apparently the Remote Tool component is missing in these computers.
Is it a way to fix this problem remotely?
Two suggestion for you first need to check version and second update all package and plugin
ASKER
Thanks for you comment, we have SCCM version 1702.
When I update the SCCM, it automatically updates the client on all computers.
The problem is not on all computers I think like one for every ten computers.
I fixed sending a repair client command and five minutes later I can access this PC.
I need a solution to avoid this issue or a way how to troubleshoot the problem.
When I update the SCCM, it automatically updates the client on all computers.
The problem is not on all computers I think like one for every ten computers.
I fixed sending a repair client command and five minutes later I can access this PC.
I need a solution to avoid this issue or a way how to troubleshoot the problem.
Sir, you need to verify physically these system:
1First you need to check up any antivirus on these system
2second you need to check up group policies and any restriction .
after these check up hope you get solution
1First you need to check up any antivirus on these system
2second you need to check up group policies and any restriction .
after these check up hope you get solution
ASKER CERTIFIED SOLUTION
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No comment has been added to this question in more than 21 days, so it is now classified as abandoned.
I have recommended this question be closed as follows:
Accept: Oscar Powers (https:#a42406668)
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seth2740
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I have recommended this question be closed as follows:
Accept: Oscar Powers (https:#a42406668)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
seth2740
Experts-Exchange Cleanup Volunteer