asked on 11/20/2017

HP win 10 Bsod then start up menu

Customer says BSOD is too fast to get a pic of the screen

Gets this and wondering what to do after it

- how do I get this HP menu without the customer having to wait on it? I want the customer to run diags

- is there a way to ask the pc to display the bsod error longer ?

Thanks

Hardware PC

Last Comment

Mike

1/30/2019

feck1

11/20/2017

ASKER

The image I was going to post was f2 run diags etc on a hp boot option screen

Will add later - on iPhone now and can't

ASKER CERTIFIED SOLUTION

Ramin

11/20/2017

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feck1

11/20/2017

ASKER

Hi

PC BSODs once a week

Customer is looking for advice and is not very technical and is impatient.

I will probably have to be on site in the next few days

In the mean time, any advice appreciated.
So I should get that file

Also ......

How do I get that diag screen on a HP PC ?

Thanks

SOLUTION

Ramin

11/20/2017

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SOLUTION

fred hakim

11/21/2017

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nobus

11/21/2017

plse post the dmp file here, as asked by Ramin - then we can have a look

feck1

11/23/2017

ASKER

On site now so will update soon

feck1

11/23/2017

ASKER

Mini dump folder is empty - are the .dmp files invisible or hidden ?

Ramin

11/23/2017

It is Visible and doesn't need to select Show hidden files.

But please enable Windows setting to create dmp file as per this article:
http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/

Make sure to remove the tick of checkbox to Automatically Restart.

Mike

1/30/2019

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Split:
-- Ramin (https:#a42376119)
-- Ramin (https:#a42376162)
-- fred hakim (https:#a42376200)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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