HP win 10 Bsod then start up menu

feck1
feck1 used Ask the Experts™
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Customer says BSOD is too fast to get a pic of the screen

Gets this and wondering what to do after it

- how do I get this HP menu without the customer having to wait on it? I want the customer to run diags

- is there a way to ask the pc to display the bsod error longer ?

Thanks
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Author

Commented:
The image I was going to post was f2 run diags etc on a hp boot option screen

Will add later - on iPhone now and can't
Technical Advisor
Commented:
If Windows cannot boot completely and that's a desktop PC then you can detach the HD and attach it to another PC to extract the *.dmp file from it.

You can attach the .dmp file for analyzing that BSOD.  find the .dmp file in C:\windows\Minidump\*.dmp

The .dmp file contains more information about Blue Screen than that picture.

Author

Commented:
Hi

PC BSODs once a week

Customer is looking for advice and is not very technical and is impatient.  

I will probably have to be on site in the next few days

In the mean time, any advice appreciated.
So I should get that file

Also ......

How do I get that diag screen on a HP PC ?

Thanks
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RaminTechnical Advisor
Commented:
if you want to enable Boot-time Diagnostic Screen  follow below link:
https://support.hp.com/gb-en/document/bph05950
Commented:
Different HP models get to the boot screen in different ways.   F2 F11 F12 are among the usual suspects.  The diagnostics  are loaded on a hidden partition of the hard disk on most systems and the boot screen (built into the firmware), looks to see what is available (restore,  diagnostic, backup, etc) and displays a list of what it finds, if you hit the appropriate key at power on.   It may take a few trys.
Top Expert 2013

Commented:
plse post the dmp file here, as asked by Ramin  - then we can have a look

Author

Commented:
On site now so will update soon

Author

Commented:
Mini dump folder is empty - are the .dmp files invisible or hidden ?
RaminTechnical Advisor

Commented:
It is Visible and doesn't need to select Show hidden files.

But please enable Windows setting to create dmp file as per this article:
 http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/

Make sure to remove the tick of checkbox to Automatically Restart.

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MikeIT Professional

Commented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Split:
-- Ramin (https:#a42376119)
-- Ramin (https:#a42376162)
-- fred hakim (https:#a42376200)


If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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