Avatar of Ken Graser
Ken GraserFlag for United States of America

asked on 

Windows 10, Office 365(Outlook 2016) and Default mail app

I have just set up a new Windows 10 Pro workstation.  I have installed Office 365 (all apps), Sage 50 (our accounting software) and various other apps.  
Everything seemed to be working well until the user attempted to email an invoice to a customer using Sage.  We got an error message stating that there was no default email app installed.
I thought this was strange since the email had been working fine.  However when I looked at the "Default" apps in the settings, I saw that the default mail app was set to "Mail".   "Outlook 2016" was in the drop down list but when I try to change the default it won't change from "Mail".  
I have changed the user from "user" to "local administrator" with no change.  I have deleted the account and rebuilt with a new profile with no luck.

I'm really kind of stuck as this is a strange problem and other then deleting Office 365 and reinstalling I'm at a dead end.
Any ideas would be appreciated.

Ken
Windows 10Microsoft OfficeWindows OS

Avatar of undefined
Last Comment
Ken Graser
SOLUTION
Avatar of John
John
Flag of Canada image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
ASKER CERTIFIED SOLUTION
Avatar of Tom Cieslik
Tom Cieslik
Flag of United States of America image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
SOLUTION
Avatar of Jackie Man
Jackie Man
Flag of Hong Kong image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Avatar of Ken Graser
Ken Graser
Flag of United States of America image

ASKER

Thanks for all the suggestions.  None of them worked however.  I did solve the problem by rebuilding the user profile.  I can't tell you why that worked but it did so I'll take it and move on.

Ken
Windows OS
Windows OS

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

129K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo