IRISScan Pro 4 scanner hardware driver problem on Windows

I have trouble getting the drive to install properly with a IRISScan Pro 4 on Window 7. I am running Windows under Parallels on a Mac El Capitan. But, that should not matter.

What steps can I follow to first get the program to install correctly?

Thanks.
newbiewebSr. Software EngineerAsked:
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Jackie ManIT ManagerCommented:
But, that should not matter.

Not true. There is a difference if you connect the scanner by USB cable.

How is the scanner connected?
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hdhondtCommented:
I have trouble
What troubles are you having?

Which driver are you using? Have you tried installing the scanner under OSX rather than Parallels?

I can't find an IRISScan Pro 4. Is it perhaps the IRISCard Pro 4? Or an IRIScan Express 4?
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newbiewebSr. Software EngineerAuthor Commented:
thanks
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