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WellingtonIS

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IE Crashing

I'm having an issue with a user with IE:
Faulting application name: iexplore.exe, version: 11.0.9600.18838, time stamp: 0x59e1b492
Faulting module name: ole32.dll, version: 6.1.7601.23889, time stamp: 0x598d5026
Exception code: 0xc0000005
Fault offset: 0x000000000003cac4
Faulting process id: 0xbf8
Faulting application start time: 0x01d362f0c574dc58
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: 2a0b8300-cee4-11e7-a33f-f8b156df1f81
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John
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Go to Control Panel, Programs and Features, Windows Features and remove (disable) IE. Restart. You must. Go back, enable IE and restart again. You must.

Now open Control Panel, Internet Options, Advanced and Reset IE. Top Section Only.

Now open IE, Add-ons and remove unnecessary (or all) add-ons.

Now restart again and test.
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WellingtonIS

ASKER

I'm not quite clear on the remove part.  If I remove IE I have to reinstall don't I?
No. Remove in Windows Features just disables it. Restart runs Windows without IE . Enable just puts it back
OK Just making sure. I'll try
OK did all that and it didn't change a thing...
Thanks for the update.   Try 2 things now:

1. Make a new, test Windows User Profile (Account). Log into the new Windows Account and test IE.  Does the new profile work?

2. Try a Windows 7 Repair Install. For this you need the Windows 7 DVD or a working recovery partition.

http://www.sevenforums.com/tutorials/3413-repair-install.html

The second solution will not fix the first issue, however,
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Check if your PC is infected:
Scan your PC with RKill and  AdwCleaner, and when finished Uninstall them.
http://www.bleepingcomputer.com/download/adwcleaner/
https://www.bleepingcomputer.com/download/rkill/

Try to uninstall suspicious programs and check the status.

How to reset Internet Explorer settings:
https://support.microsoft.com/en-us/help/923737/how-to-reset-internet-explorer-settings


There is a hotfix available from Microsoft for the ole32.dll crash.
http://support.microsoft.com/kb/2541119
So far nothing is working.  I'm trying the hotfix  - after that it's either a system restore or re-format and start over.
Try the Repair Install and it that does not work, then yes, start all over.
Hotfix failed too.  Next step is repair or restore. Thanks.
Also found this...
Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB4047206)
2017-11 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4048957)

these maybe causing my issue.  I just took it off said machine however user will not be in till 1
Possible. Try the rollup updates and see.
Tried everything including a repair.  Re-doing the machine
That is what you need to do at this point.
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WellingtonIS

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