IE Crashing

WellingtonIS
WellingtonIS used Ask the Experts™
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I'm having an issue with a user with IE:
Faulting application name: iexplore.exe, version: 11.0.9600.18838, time stamp: 0x59e1b492
Faulting module name: ole32.dll, version: 6.1.7601.23889, time stamp: 0x598d5026
Exception code: 0xc0000005
Fault offset: 0x000000000003cac4
Faulting process id: 0xbf8
Faulting application start time: 0x01d362f0c574dc58
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: 2a0b8300-cee4-11e7-a33f-f8b156df1f81
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Go to Control Panel, Programs and Features, Windows Features and remove (disable) IE. Restart. You must. Go back, enable IE and restart again. You must.

Now open Control Panel, Internet Options, Advanced and Reset IE. Top Section Only.

Now open IE, Add-ons and remove unnecessary (or all) add-ons.

Now restart again and test.

Author

Commented:
I'm not quite clear on the remove part.  If I remove IE I have to reinstall don't I?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
No. Remove in Windows Features just disables it. Restart runs Windows without IE . Enable just puts it back
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Author

Commented:
OK Just making sure. I'll try

Author

Commented:
OK did all that and it didn't change a thing...
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update.   Try 2 things now:

1. Make a new, test Windows User Profile (Account). Log into the new Windows Account and test IE.  Does the new profile work?

2. Try a Windows 7 Repair Install. For this you need the Windows 7 DVD or a working recovery partition.

http://www.sevenforums.com/tutorials/3413-repair-install.html

The second solution will not fix the first issue, however,
RaminTechnical Advisor

Commented:
Check if your PC is infected:
Scan your PC with RKill and  AdwCleaner, and when finished Uninstall them.
http://www.bleepingcomputer.com/download/adwcleaner/
https://www.bleepingcomputer.com/download/rkill/

Try to uninstall suspicious programs and check the status.

How to reset Internet Explorer settings:
https://support.microsoft.com/en-us/help/923737/how-to-reset-internet-explorer-settings


There is a hotfix available from Microsoft for the ole32.dll crash.
http://support.microsoft.com/kb/2541119

Author

Commented:
So far nothing is working.  I'm trying the hotfix  - after that it's either a system restore or re-format and start over.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Try the Repair Install and it that does not work, then yes, start all over.

Author

Commented:
Hotfix failed too.  Next step is repair or restore. Thanks.

Author

Commented:
Also found this...
Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB4047206)
2017-11 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4048957)

these maybe causing my issue.  I just took it off said machine however user will not be in till 1
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Possible. Try the rollup updates and see.

Author

Commented:
Tried everything including a repair.  Re-doing the machine
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
That is what you need to do at this point.
Actually we had this issue on another machine and also tried a bunch of things.  however, this time uninstalling IE and reinstalling it worked.  But we still have no idea what's causing this issue.
Seth SimmonsSr. Systems Administrator

Commented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: WellingtonIS (https:#a42385968)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

seth2740
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