PDF printing thicker lines


I have a user that is complaining about her Autocad drawings (PDF format) are printing with thicker lines

We printed the same document from her colleagues PCs (all using same version of Autocad 2018 and Acrobat Reader DC) and their printouts are fine

I have completely removed the print driver and then reinstalled it
I removed Adobe Acrobat preferences in user's appdata
I have removed HKCU adobe Acrobat DC key

The situation hasn't improved much

any ideas ?
Yann ShukorOwnerAsked:
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Sajid Shaik MSr. System AdminCommented:
hi ,

go with the following document, may be this is the settings issue.. the following link will guide you the settings... all the best

Jackie ManCommented:
Try to create a new user profile and do a test print.

What is the OS? What kind of printer driver? PCL 6 or PostScript?

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Yann ShukorOwnerAuthor Commented:
Thanks Sajid, but that is not the case
Jackie : PCL 6

Installed the latest version of Adobe Acrobat DC (I was incorrect in thinking that hers was already up to date, sorry)
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Yann ShukorOwnerAuthor Commented:
Well, the user printed a drawing from AutoCAD directly to the printer
Then she printed/saved the same drawing to PDF format using Acrobat DC and then printed this PDF file
The Autocad output was fine while the PDF version showed up with thicker lines
So I guess the issue lies with the Acrobat Reader since the same PDF printed from another PC prints out correctly
Jackie ManCommented:
Enable Print as Image and try to print again.

Print as Image
Anyway, it seems to be an issue with Acrobat DC on exporting to PDF from a 3D design application.

Yann ShukorOwnerAuthor Commented:
not fixed
Yann ShukorOwnerAuthor Commented:
I finally managed to sort this issue out by creating a new user profile
I would therefore like to accredit Jackie Man for suggesting this approach
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