speed tests / internet connectivity in Hong Kong

Hi all,

we have an office in Hong Kong and really struggling with internet connectivity/download speeds.
The hong kong IT support company have ran speeds test which come back at 80mbps, but now i have got involved as they are struggling with sending/recieving emails.

we run hosted exchange 2013 system through cobweb, i believe their serves are located in London/Europe.

i've asked the question what type of internet line they have...
also i've logged in ran my own speed tests....

running it within hong kong produces 80mb download/upload speeds with low ping rate.
if i select a different server e.g. London or USA download/upload speeds are reduced to around 10mbps with high ping rates of 350 plus

do you think this could be the issue why having issues sending/recieving emails?

thanks for support
Luke RobinsonIT ManagerAsked:
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John TsioumprisSoftware & Systems EngineerCommented:
Well from experience with overseas connections the further the worse...i guess the solution would be to rent a VPS server that "exposes" good pings from you to the VPS and from the VPS to the mail server....it will act the "man in the middle"
With my poor ADSL line i get 50ms ping to my VPS located on a nearby country....but if i go to the south hemisphere...it jumps to 200-300ms...while the locals (i think they have fibers)...have insane pings below 10 ms..
Hi Luke,

Comms in/out of China are slower due to the country's proxy & deep packet inspection they impose.
Secondly you are right about thye ping. The latency of the network will determine the maxcimum rate of packets that can be sent irrespective of the 'internet spped'. As every packet sent needs an acknowledgement in return, so the longer it takes to arrive the longer you wait before sending the next packet.

We have a customer in Hong Kong that connects to both UK & US servers, the UK connection is the slowest because its the furthest to travel and a greater number of hops.

Hope this helps

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Luke RobinsonIT ManagerAuthor Commented:
Hi Colin,

thanks for your response...
based on your info i think we are best to remove email access via outlook and just use webmail.
however we will be moving to office365 next year - has anyone any experience of issues using 0365 in china?

Sorry Luke, I'm afraid I have no experience of o365 from China.
Let's hope someone else can shed some light...

Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: Colin_UK (https:#a42378436)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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