I'm supporting a site where a relatively new HP Officejet 8520 is set up as a network printer using a wireless connection to the network.
It appears that all of the computers can print OK.
As I recall, I removed all of the old printers when this one arrived.
And, I installed the FULL software from a fresh HP download.
It's a common task to scan pdf to a computer file - controlled from the computer side.
At times this "breaks" and the printer won't scan from the ADF. I'm not sure they tested from the glass directly.
I've tried a number of things to fix this but the problem is elusive.
Today, they rebooted both the printer and one of the key computers and now everything is working again.
The failure mode is that the HP Scan software just hangs when asked to actually scan.
I see that using HP Scan on the computer will allow the selection of .pdf output. But, the same type of setting on other scan interface software only will do .bmp and one othere non-pdf format. No pdf selection is presented. This seems odd and is inconvenient when testing.
- the printer is bad but intermittently so.
- the wireless connection isn't adequate to support scanning - whether that's due to the wireless system or the printer's wireless interface.
- the computer software needs to be reinstalled (again?)
Any suggestions re: how to get past this intermittent failure?