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Arif Khan

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Automatic notification email is not coming

I am using exchange 2013 server.  There are two Mailbox server.
Our management has decided to use to SERVICE DESK software for ticketing. I have created new email ID for example, support@xyz.com. So if any user is facing problem he will send email to support@xyz.com then this request will be fetched by Service desk. Once service desk fetch the email, I will assign that case to an engineer so here is my problem......

When I go to assign the ticket, a notification email should go to end user and engineer whom I have assigned the case but this is not happening. If I use gmail.com, then it is working fine.

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Muhammad Asif

8/22/2022 - Mon